Company DescriptionCNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT Integrator & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.The IT Managed Services Pre-Sales Manager is responsible for supporting sales efforts by designing, proposing, and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy, working closely with sales teams, solution architects, and service delivery teams to develop compelling proposals, conduct proof-of-concepts (POCs), and ensure that solutions align with client business goals.The ideal candidate should have a strong understanding of cloud computing (AWS, Azure, GCP), cybersecurity, IT service management (ITSM), and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders. :1. Pre-Sales Solution Development xe2x9cx94 Assess Client Requirements Engage with potential customers to analyze business needs, IT challenges, and transformation goals. xe2x9cx94 Develop Tailored Managed Services Solutions Design service models covering:
xe2x9cx94 Create Technical Proposals & RFP/RFI Responses Prepare solution documents, technical designs, and pricing models. xe2x9cx94 Define Service Level Agreements (SLAs) & Operational Frameworks Ensure clear definition of service commitments, KPIs, and operational workflows.2. Sales Enablement & Client Engagementxe2x9cx94 Support Sales & Business Development Teams Assist in client meetings, technical discussions, and deal structuring. xe2x9cx94 Conduct Solution Demonstrations & Proof-of-Concepts (POCs) Showcase managed services capabilities through live demos. xe2x9cx94 Develop Business Cases & ROI Justifications Present cost-benefit analyses and value-driven outcomes to decision-makers. xe2x9cx94 Engage with C-Level & IT Executives Build strong relationships with CTOs, CIOs, and IT leaders to position managed services as strategic enablers.3. Competitive Analysis & Market Positioningxe2x9cx94 Research Industry Trends & Competitor Offerings Stay updated on emerging technologies, automation, AI-driven IT operations, and security innovations. xe2x9cx94 Develop Differentiated Service Offerings Identify gaps in competitor solutions and highlight unique value propositions. xe2x9cx94 Engage with Technology Vendors & Partners Collaborate with Microsoft, AWS, Cisco, Palo Alto, VMware, and other strategic partners.4. Collaboration with Internal Teamsxe2x9cx94 Work with Solution Architects & Service Delivery Teams Ensure proposed solutions are feasible, scalable, and cost-effective. xe2x9cx94 Enhance Proposal & Documentation Processes Create standardized proposal templates, pricing models, and presentations. xe2x9cx94 Support in Marketing & Thought Leadership Provide input for whitepapers, case studies, and webinars to position managed services offerings.5. Governance, Risk & Compliance (GRC) in Pre-Salesxe2x9cx94 Ensure Compliance with IT Governance & Security Standards Align solutions with ISO 27001, GDPR, NIST, ITIL, and local regulations. xe2x9cx94 Assess Vendor & Third-Party Risks Evaluate cloud service provider security policies and integrations. xe2x9cx94 Define Risk Mitigation Strategies Ensure business continuity and disaster recovery solutions are incorporated into proposals.QualificationsMinimum Qualifications:Bachelors or Masters degree in IT, Computer Science, Business, or a related field.8+ years in IT service delivery, with 5+ years in a pre-sales managerial role Preferred certifications:
AWS / Azure / GCP Solution Architect
ITIL v4 Foundation / ITSM Practitioner
CISSP / CISM (for security-focused pre-sales)
TOGAF (for enterprise architecture solutions)
Technical & Business Expertisexe2x9cx94 Cloud & Infrastructure AWS, Azure, GCP, hybrid cloud, on-prem migrations. xe2x9cx94 IT Service Management (ITSM) ITIL-based processes, ServiceNow, BMC Remedy. xe2x9cx94 Cybersecurity & Compliance Managed security, SOC, SIEM, NIST, ISO 27001. xe2x9cx94 Automation & DevOps CI/CD pipelines, Kubernetes, Terraform. xe2x9cx94 Financial Modeling & Pricing Managed services pricing (per-user, per-device, tiered, subscription).Desired Qualifications :Masters degree in IT10+ years in IT service delivery, with 5+ years in a managerial role