It /it Support /it/ It Technician
Sharjah, United Arab Emirates
Job Description
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Were looking for motivated first line IT support to join our IT EPOS service desk team and help us to make sure our high standards of support continue. The team specialise in the installation, support and training of ITD Software in-house Epos solution and ordering website. In this role, youll be investigating technical enquiries and escalating incidents where appropriate. If you have excellent communication skills with a professional attitude and the ability to work under pressure, this could be your ideal role. What youll do Answer incoming calls and emails from ITD Software Clients Perform troubleshooting to identify the cause of issues follow standard-operating-procedures to apply basic fixes where possible seek guidance or escalate issues to other members of the IT team when problems cannot be resolved Fully document all details of the issue using the service desk system communicate application problems and issues to key partners, including management, development teams and end users identify and learn appropriate software applications used and supported by the organisation balance workload between new calls received, existing workload and escalated calls create articles and documents for the support desk knowledge base to assist in problems This role would suit people who have strong communication skills, both verbal and written, strong Network troubleshooting skills, a good understanding of IT knowledge of Microsoft Windows Operating Systems knowledge / experience of using MySQL would be beneficial customer service / contact centre background or experience of working in retail a passion for providing great customer service Job Types: Full-time Salary: 2500AED Schedule:
- Monday to Saturday, 12pm to 8pm
- Call center experience on technical support is preferred.
- No
- Do you get nervous communicating in English?
- Are you familiar with Point-of-Sale Systems?
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Job Detail
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Job IdJD1672322
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned