Job Description

Job Title: IT Infrastructure Engineer

Work Location: Dubai, Ras Al Khor

Working Days: Monday to Saturday

Working Hours: 9 AM to 6:30 PM

Available to join: Immediate

Joining process: Your start date will commence once you have obtained your Emirates ID and medical insurance.

Salary Range: AED 3000 to 3500 per month

Visa: Visa will be provided by the company

Benefits: Medical Insurance, Air Ticket to the home country and 30 days annual leave

:

Responsibilities:

First Point of Contact:

Serve as the initial point of contact for users seeking technical assistance.

Collect information to understand and diagnose the issue.

Issue Resolution:

Troubleshoot and resolve hardware, software, and network issues.

Provide step-by-step guidance to users for problem resolution.

Ticket Management:

Log and manage support tickets, tracking issues from inception to resolution.

Ensure timely updates to users on the status of their requests.

Documentation:

Maintain documentation of common issues and their resolutions.

Create knowledge base articles to aid in issue resolution.

User Training:

Conduct training sessions for users on basic IT processes and applications.

Remote Assistance:

Provide remote assistance using remote desktop tools.

Hardware and Software Installation:

Assist with the installation, configuration, and maintenance of hardware and software.

Communication:

Communicate technical information in a user-friendly manner.

Collaborate with other IT teams for complex issue resolution.

Skills:

Technical Proficiency:

Understanding of operating systems (Windows, macOS).

Knowledge of common business applications and productivity tools.

Basic knowledge of networking and server management.

Basic understanding of ITSM

Troubleshooting:

Strong problem-solving skills and the ability to think logically.

Familiarity with diagnostic tools and techniques.

Customer Service:

Excellent communication and interpersonal skills.

Patience and the ability to empathize with users.

Adaptability:

Ability to adapt to new technologies and learn quickly.

Team Collaboration:

Collaborate effectively with other IT professionals.

Time Management:

Prioritize and manage multiple tasks efficiently.

Documentation:

Maintain accurate and detailed documentation.

Security & Policy Awareness:

Basic understanding of cybersecurity principles, IT Policies and SOP's.

Qualifications:

2-5 years of domain/relevant experience - Mandatory

Bachelor of Engineering (B.E) or Bachelor of Technology (B.Tech) - Mandatory (4 years degree)

Certifications (Optional):

While not mandatory, certifications can enhance the candidate's credibility:

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate or any other Microsoft certification.

Send your resume to dayana.andrews@cloudjune.com

Regards,

HR

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• IT support or Desktop support: 4 years (Required)

Location:

• Dubai (Required)

Willingness to travel:

• 100% (Required)

Application Deadline: 13/07/2024