Job Description

We are looking for a young, energetic, and dedicated IT Infra Support.

Key Responsibilities:

Administration

• Manage multiple ORION database backup
• Citrix administration
• Administration of Almasa Office 365
• User account and device administration
• Avaya phone allocation and extension creation
• Equipment health check and support for logistics and other site offices
• Handle requests and coordination with the telco provider
• Handle user system backup
• Troubleshoot network connectivity problems
• Door access and attendance system management
• Avaya server administration
• Check and monitor data center equipment and temperature
• Document and update technical procedures and manuals
• Collaborate with other IT professionals to resolve complex issues
• IT-related documents filing
• Handle requests and coordination with suppliers
• Attend day-to-day calls to resolve user issues and end-point support

Equipment

• Assess and recommend what IT equipment/accessories need to be purchased and needed for service or repair
• Install and configure newly purchased IT equipment and maintain all IT equipment/assets
• Windows server administration
• Antivirus server management - laptop/desktop client, server-client installation, and monitoring
• Patch updates for servers and workstations
• Citrix server and service support

Email Services

• Create and maintain user accounts and access privileges to the company and other subsidiary companies' e-mail and enable and disable users as required

Qualifications:

• Bachelor's degree in any IT-related field
• Minimum 5 years of working experience
• Knowledge of computer hardware, software, and networking
• Strong troubleshooting and problem-solving abilities
• Excellent communication skills

Package & Benefits

• AED 6,000 - 7,000 monthly (Please do not apply if the package is not suitable for you)
• Company bonus
• Group medical insurance
• Annual airfare allowance
• 22 days of annual leave (excluding weekends)
• 5 working days, Saturday & Sunday off
• UAE Holidays aligned with MOHRE announcements
• Company-sponsored parties/events

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month