It Helpdesk Specialist (emiratization)
United Arab Emirates, United Arab Emirates
Job Description
POSITION PURPOSEThe IT Helpdesk Specialist will be responsible for providing first line technical support to all employees whether in Dubai or remote in our other entities. This includes resolving issues with hardware, software, systems and devices, and other IT-related systems. The IT Helpdesk Specialist will work closely with the IT Manager to ensure that all IT systems are functioning effectively and efficiently, and that all employees have the necessary tools to perform their job functions.RESPONSIBILITIES
- Manage and resolve support tickets.
- Receive user requests for technical support through various channels such as through the helpdesk ticketing system (Atera), in-person and by phone.
- Analyse and troubleshoot the issues, document the details of the problem in the helpdesk system, and develop a solution to resolve it.
- Assist users with issues related to applications, such as user account management, software updates, and troubleshooting problems with software functions.
- Install, configure, and maintain hardware and software as needed.
- Analyse network connectivity issues and troubleshoot problems with switches, routers, and wireless access points
- Perform regular maintenance tasks on IT systems, including updating firmware, replacing hardware, and installing software updates.
- Participate in IT projects and initiatives as needed to support the businesss IT needs.
- Suggest new technologies, software and processes where appropriate for business improvement.
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Job Detail
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Job IdJD1652617
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned