Company DescriptionOver the many years of its pursuit for investment diversification, the Ghobash Group has capitalized on opportunities in sectors with encouraging growth potential by either buying out established operating companies or founding new businesses to extend value into those markets. As the portfolio of these fully, or majority-owned operating companies grew and became more diversified, the Group established in 2008 to administer and facilitate its smooth operation. Each operating company general manager reports into the CEO of Aban Investment and as such it is an actively managed portfolio of companies.ABAN Investment currently has stakes in Technology, Oil & Gas, Pharmaceuticals, Industrial Chemicals and Supplies, Hospitality, Healthcare, and Consumer Services. It is committed to building high-value businesses, from start-ups and early stage ventures to mergers and acquisitions for more mature businesses.

• The Helpdesk Engineer is responsible for providing end-user support related to all Level 1 and ensuring that the performance and availability of the site's IT Network Infrastructure are healthy and always functional.
• Support Engineer, and same is maintained to the highest standard with maximum levels of productivity and efficiency.
• The Support Engineer is responsible for the ongoing support of systems and hardware peripherals, providing client support, and working closely with users to understand their business needs.
• Expertise in troubleshooting, maintaining Service tickets, and SLAs design.
• Advising systematic knowledge of procedures, operations, and work instructions.
• Checking systems and equipment for substandard performance or malfunctioning.
• Fixing systems and equipment problems.
• Setting up Peripherals (e.g., Laptops, Desktops, and printers) as per compliance and policy.
• Good knowledge of backup software like Synology.
• Good knowledge of Office 365.
• Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points.
• Good Knowledge of Active Directory Management, DNS & DHCP.
• Identifying performance problems and malfunctions.
• Maintaining hardware and corresponding documentation of fixes, notes, and recommendations.
• Managing routine preventive procedures; maintaining and monitoring network security.
• Analyzing and resolving faults.
• Monitoring network environments and proactively maintaining infrastructure to prevent failures.
• Updating process, procedure, and other documentation.
• Log and follow-up issues with Vendors.
• Perform health system checks on areas of responsibility.
• Mapping client requirements and liaising with Group IT.
• Design, deploy, maintain, and improve IT service delivery processes within corporate guidelines to ensure efficient IT-dependent business operations and achieve corporate objectives.
• Ensured adherence to the SLA within the network.
• Responsible for monitoring and tracking IT assets.

Qualifications

• Bachelor of Computer Engineering or equivalent.
• Certifications in Cisco & Microsoft Preferred.

Additional InformationSkills & Professional Requirements:

• Deep System and Storage management understanding.
• Network Management understanding.
• Familiarity with ITIL and its applications.
• Work with reports, root cause analysis.
• Maintain documentation.
• Vendor negotiation
• Maintain system and storage.
• Maintain and ensure network operations.
• Monitor vendor SLAs.
• Work with vendors for solution and their support.

Experience Requirements:

• Minimum of 4+ years of experience in managing and supporting the End User requirements.
• Certification in Cisco & Microsoft.
• Candidate should have Adequate knowledge in Network technologies.

Attributes and Behaviours:

• Strong problem-solving skills with a quality and customer-focused approach.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Highly adaptable and continuously seeks opportunities for learning and improvement.
• Effective planning and organizational skills to manage a variety of tasks and responsibilities.

Aban Investment