Job DetailsMinimum Qualification and EducationEssential: Bachelor's degree in Computer Science, Information Technology or any equivalent degree, Computer literate, Working knowledge and experience on Windows-based Operating Systems and applications.Desirable: Preferred certification - ITIL/PMP.Required Knowledge And SkillsFamiliarity with IT HelpDesk ticketing systems for logging, tracking, and managing support requests efficiently.Excellent communication and interpersonal skills to effectively assist end-users and provide high-quality customer support.Strong understanding of computer hardware, software, and operating systems, with the ability to troubleshoot and resolve common IT issues.Ability to work productively with other members and proactively take on fair share of work.Must display ability to work independently and exhibit the initiative to actively work assigned tasks to completion.Good attention to detail and ability to show initiative.Strong organizational skills to prioritize tasks effectively, manage workload efficiently, and meet service level agreements (SLAs) without supervision.Ability to prioritize, manage and perform under pressure to meet deadlines.Willing to work flexibly and with enthusiasm.Ability to analyze and diagnose IT problems, identify root causes, and implement effective solutions in a timely manner.Knowledge of Customer Service best practice.Analytical Thinking.Customer Service Orientation.Organizational Commitment.Self-motivated, team worker.Conflict Resolutions SkillsHighly innovative.Company DescriptionThe American University of Ras Al Khaimah (AURAK) is a public non-profit, independent, coeducation institution of higher education which delivers an integrated American-style, undergraduate and graduate education with a strong focus on the local indigenous culture. UAE Institutional LicensureThe American University of Ras Al Khaimah, located at the American University of Ras Al Khaimah Road, Ras al Khaimah, UAE, PO Box: 10021, is officially Licensed from 1 August 2009 to 10 January 2023 by the Ministry of Education of the United Arab Emirates to award qualifications in higher education.International Institutional AccreditationAURAK is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and masters degrees (Level III). Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of AURAK.Program AccreditationAURAK located at the American University of Ras Al Khaimah Road, Ras al Khaimah, UAE, PO Box: 10021, has earned Accreditation through the Commission for Academic Accreditation of the Ministry of Education for all degrees offered at the institution.All our current Engineering Programs are accredited by the American Board of Engineering and Technology (ABET). In addition, our School of Business has received a letter from the Association to Advance Collegiate Schools of Business (AACSB) accepting its initial self-evaluation report.

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