• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users\' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Priorities and managing many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.

• Bachelor degree in computer science or any IT relevant education.
• Preference given to candidates with the following: A+, N+. requirements gathering, product configuration, and customization.
• Ability to work under pressure and handle multiple problems simultaneously.
• Minimum 1 year of experience.
• Ability to work on rotational shifts.
• General knowledge of IT infrastructure.
• Effective written and verbal communication skills.
• Knowledge of hardware technology and concepts.
• Installing and configuring computer systems.
• Diagnosing and solving hardware/software faults.
• Support the following technologies (Microsoft Office 365 - Outlook, Word, Excel, Access, Internet Browser, Windows 10, desktops, laptops, printers, networked copiers, NICs, basic LAN connectivity and others as assigned)
• Very good command of English.
• Providing support, including procedural documentation and relevant reports.

Reeqwest