Job Description

Overview:

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests.


Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.


Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.



The First Collection's urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.


Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.


The First Collection echoes the city's heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world's most exciting metropolis.


:

As an IT Support Executive, your key responsibility is to manage and maintain the organization's Hotel IT infrastructure, including hardware, software, and networking systems, to ensure optimal performance and security. Other key responsibilities may include providing technical support to staff and limited tech support to our guest, managing IT-related budgets, keeping up-to-date with new technologies, and ensuring compliance with regulatory requirements.• Troubleshoot IT System and Hardware.
• Manage and monitor Network Devices.
• Administer Databases.
• Follow all company policies and procedures; protect company assets. Address guest's service needs.
• Responsible for providing comprehensive IT support and technical functions.
• Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
• Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and hotel/property/outlet procedures.
• Manage and monitor the A/V equipment in the property/F&B outlets.
• Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU, and configure reports.
• Setup, Install and troubleshoot POS, Check and KOT printers.
• Maintain inventory of all technology devices.
• Supporting the roll-out of new applications/systems.
• Prepare project status reports.
• Prioritizing and managing many open cases at one time.
• This position will also require on-call response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may require some off shift work.


Desired Skill & Expertise:
• Degree in Information Technology, Computer Science, etc
• IT related Certifications & Trainings.

•Technical Capability: •

• Working knowledge of relevant operating systems, software, network installation and configuration.
• 3+ years of experience in a similar role.
• Excellent problem-solving and critical thinking skills.
• Good knowledge of Opera, Micros, Adaco and SUN System.

•Soft Skills: •

• Excellent communication and interpersonal skills
• Excellent problem-solving skills
• Good Analytical and reasoning skills
• Work under pressure
• Conflict resolution
• Good organization, time management and prioritization.