Job Description

Responsibilities for IT executive

Drive the development and delivery of quality process services, strong performance planning and tracking, ensure benefit realization, and alignment of processes and objectives to the IT organizational strategy, IT initiatives and the IT focus areas

Overall financial responsibilities of assigned functional areas

Thoughtfully coordinate and schedule all meetings using Outlook to ensure that the right meetings are taking place, context has been set and communications are well managed

Creating Emails & advanced troubleshooting, handling of printers , scanners issues

Experience of hardware & software issues

Maintaining of regular backup of systems and ERP softwares

Web hosting & Email hosting

Responsible for the budget and performance management measurements for all assigned functions and the establishment of improvement plans if targets are at risk

Responsible for establishing and achieving Service Level Agreements (SLAs) including performance and availability objectives and delivery of service excellence

Responsible for the control, management, monitoring, and servicing of all shared services and infrastructure including structured operational reviews

Provides periodic operational reviews with key customers to ensure services provided and improvement plans established that are in alignment with customer expectations

Handling of overall Asset management system

Establish high standards for managers and resources assigned and develop and communicate demanding, but achievable, measurable goals and objectives

Qualifications for IT executive

Nimble and flexible in responding to customer requests

CCNA, MCSE/MCIPT certified

Experience in Focus & POS software and maintenance of backups of all the systems, Microsoft dynamics knowledge, troubleshooting of Microsoft dynamics,

Experience for atleast 5 yrs.

VOIP servers, Microsoft servers, server maintenance, backups, cameras installation & advanced troubleshooting

Installation & setup, CCTV installation software.

Experience operating, troubleshooting audio/video equipment

Proven administrative support skills (scheduling, filing, proofreading, invoice tracking, ,) with a proactive mentality required

Must be able to work with independently

Ability to create and develop policies and initiatives

Customer service and collaboration skills with a consultative approach

People leadership skills, especially with regard to managing remote teams.

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• FOCUS /POS Software: 2 years (Required)
• MS Dynamics/NAV/LS RETAILS: 2 years (Required)
• Hotel/Retail: 2 years (Required)
• Network Firewall/VPN/VLAN: 5 years (Required)
• NAS Storage/SQL Server: 4 years (Required)
• Windows Server, AD, DNS, DHCP: 4 years (Required)
• in Mail host, O365, G-suit and Yahoo.: 2 years (Required)
• in Microsoft servers, maintenance troubleshooting and backup: 3 years (Required)
• hardware & software issues: 3 years (Required)
• POS/KOT Configuration & Maintenance: 3 years (Required)