Job Description

We are seeking an experienced and skilled Onsite Team Lead to oversee our Technical Team, providing guidance and support to ensure successful delivery of our services.

Responsibilities:

• Steer the team towards meeting its KPIs
• Work with discipline control
• Ensure customer satisfaction rate of over 85%
• Prepare for attestation tests, higher-grade tests, and onboarding documentation
• Execute tickets and control visits
• Create training guides, testing materials, and video instructions

Requirements:

- Microsoft accreditations MCSA or MCSE

- Thorough knowledge of current IT technology, including:

• Microsoft Server 2008-2016
• Microsoft desktop PC OS XP-Windows 10
• Microsoft Active Directory
• DNS
• Microsoft Exchange 2013-2019
• Microsoft Office 365
• Server Virtualization (Hyper-V)
• LAN/WAN (routers, switches, firewall)
• High-level desktop support skills
• Backup technologies (Cloud and On-prem)
• Hosted VoIP Solutions (preferably 3CX)

- Proficiency in diagnosing and resolving complex network issues, both wired and wireless

- Comprehensive knowledge of security best practices, identity management, access controls, and security protocols

- Experience as a System Administrator - 5+ years

- English - at least Upper-Intermediate

- Arabic - fluent

Desirable expertise:

• Familiarity with OSI model and experience in troubleshooting network layer issues (desirable)
• Knowledge of Azure AD (Entra), Intune (highly desirable)
• Cloud Management (AWS, Azure, GCP)
• PowerShell
• DB queries
• Any Access Control Systems support, including biometric ones

Benefits:

Competitive salary range from 6,500

Opportunities for professional growth and development

Collaborative and dynamic work environment

Benefits package including health insurance and home trip allowance

Working Arrangements:

Full-time position with a 48-hour workweek

9am - 6pm UTC+4, with occasional overtime paid or unpaid based on task nature

Probation Period:

The probation period is expected to be six months. During this time, you will be expected to meet certain key performance indicators (KPIs), including customer satisfaction rate of over 85%, closed tickets not less than the quantity of visits, and met SLA.

If you are a motivated and experienced professional looking for a new challenge, please submit your application with your resume and a cover letter explaining why you would be a great fit for this role.

Job Type: Full-time

Pay: AED6,500.00 - AED8,000.00 per month

Application Question(s):

• How long have you been working in the UAE?

Experience:

• IT: 5 years (Required)

Language:

• English fluently (Required)

Location:

• Dubai (Required)