Job Description

As an IT Consultant you would have to ensure that the end user experience is always at desired levels by providing day to day support on all IT related matters and interactions to enable optimal productivity and efficiency in day-to-day operations.

Responsibilities:

Manage LAN/WAN/Internet by administrating the network and performing troubleshooting when required. Furthermore, initiate problem-solving efforts by contacting support personnel within Jotun or external vendors/ISP (Internet service provider).

• Provide IT inputs to various factory/office projects in the local company and to make sure required IT infrastructure is in place as per business requirements.
• Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets.
• Co-ordinate with IT vendors in the installation of systems, devices and components and by trouble-shooting problems to enable smooth running of everyday business operations. o Oversee all incidents, events and service requests that are assigned to be resolved and attended to within the service levels dictated in the End-to-End Framework by regular KPI reporting and monitoring.
• Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
• Maintain existing application systems, workflows, and databases by following business requirements and guidelines and propose best solutions by efficient feasibility studies.
• Ensure that Digital IT tools are used effectively by conducting training and this becomes a source of competitive advantage. Have a strong focus on current technological developments, contribute and recommend solutions.
• Implement local/regional enhancement projects in line with global and regional strategies through the development/integration of new solutions and business partnering.

Required

• Bachelor's Degree in Computer Science or equivalent
• Basic knowledge - MS-Office tools, Application development, Networking, LAN/WAN
• Technologies: PowerApps, SharePoint, Power BI
• Platform: Windows
• 3 or more years of relevant experience
• ITIL Foundation
• Fluent in English

Preferred Certification in CISCO / Microsoft Power Apps or equivalent Personal Qualities

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively and is an effective team player
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

o What We Offer:

• Competitive compensation and benefits. Continuous learning opportunities and training activities through on-the-job training and our in-house learning. o
• Career development opportunities across multiple disciplines and geographies. Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores. o
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

Job Type: Full-time

Pay: AED10,000.00 - AED13,000.00 per month