Job Description

Key Responsibilities:

Provide Tier 1 support to employees for hardware, software, and network-related issues Set up and configure new workstations, laptops, mobile devices, and peripheral equipment Maintain and track IT inventory including hardware, software licenses, and accessories Monitor and respond to help desk tickets, ensuring timely resolution or escalation Support system updates, antivirus management, backups, and routine maintenance Troubleshoot and repair minor hardware and software issues Assist with onboarding/offboarding of employees (email setup, access control, hardware allocation) Document IT procedures, solutions, and frequently asked questions for internal knowledge base Support network and internet connectivity across the office Help manage shared services like printers, meeting room technology, and VoIP phones Participate in IT projects such as migrations, upgrades, or system rollouts Collaborate with vendors or third-party support when needed

Qualifications:

Associate degree or certification in Information Technology, Computer Science, or related field (or equivalent practical experience) Basic knowledge of Windows and/or macOS environments Familiarity with Microsoft Office 365 and standard productivity tools Understanding of basic networking concepts (IP, DNS, DHCP) Strong communication and customer service skills
Job Type: Full-time

Pay: Up to AED4,000.00 per month

Application Question(s):

Are you currently located in UAE? How long is your notice period or how soon can you join? * What is your current or previous monthly salary (in AED)?