Job Description

Join Al Haktur IT Solutions in Dubai as an IT Assistant, where you will play a crucial role in providing technical support and maintaining IT operations across our organization.


Key Responsibilities:


• Provide L1 technical support to end users for all desktop/laptop issues related to hardware and software, ensuring effective desk-side support.
• Coordinate with IT Helpdesk to resolve user hardware/software issues on desktops/laptops promptly.
• Troubleshoot and resolve problems related to network printers, escalating major printer issues as necessary.
• Interact daily with end users and customers, both internal and external, to achieve departmental goals and initiatives.
• Assist in creating operational documents, training materials, help subsystems, user documentation, and technical project documentation as required. Provide recommendations for process improvement on technical issues.
• Maintain documentation of infrastructure procedures, operational instructions, user manuals, quality assurance programs, IT standards, and policies for future reference and retrieval.
• Provide daily status updates on helpdesk issues/requests and calls attended to management for review and decision-making.


Required Skills & Qualifications:


• Bachelor's Degree preferably in IT.
• Minimum of 3 years of relevant experience.
• Knowledge of IT service support functions.
• Strong English communication skills, both verbal and written.


Join us at Al Haktur IT Solutions in Dubai and contribute to our IT operations by ensuring seamless technical support and enhancing user experience across the organization.