Job Description

Be part of a dynamic story of growth and innovation across Africa and join a dedicated team focused on delivering the most advanced and design led work environments for large multinational and local corporations operating on the Continent.

KOFISI is Africa's leading flexible workspace provider, offering enterprise all in one Memberships to the most sophisticated, productive and engaging office environments available. Owned by Sunbird Business Services, KOFISI has 6 Centres in Nairobi and is operational in a further 4 gateway cities, including Lagos and Dar Es Salaam.

KOFISI believes that employees are the most important part of any business and by providing a work environment that supports and stimulates its Members, through leading space design, the latest technology and front foot hospitality services, they will feel motivated and inspired to do their best - everyday.

First and foremost, KOFISI supports the productivity of business through first class hospitality service and in order to maintain our brand position as the flexible office industry leaders, we ask that every member of our team is motivated to deliver an incredible customer service every day.

All our personnel - no matter what their role - should be driven towards making every Members' day hassle free, leaving them to concentrate on the most important aspects of their business. If you'd like to be part of an exciting and innovative service-led journey, and your skills, energy and experience fit, we hope you'll apply for a position with KOFISI.

Job Purpose

The IT Assistant will be responsible for implementing and maintaining all ICT systems and processes, providing front-line support to help users handle issues with computer programs, hardware and peripherals. He/ She should always strive to research, suggest and implement new innovations within ICT that increase efficiency in the company. The IT Assistant utilizes technical and creative problem-solving techniques, ensuring overall smooth running of all Centres within budget.

Overall Duties and Responsibilities

· Phone billing software

o Ensures timely and accurate dissemination of phone records to each Centre every billing date from 3CX phone system

· Network mapping

o Ensure all mapped resources are accessible to appropriate users on the network from the application server

o Ensure all network resources are well maintained, secured and on proper back-up systems

o Ensure client networks and network resources are well maintained.

· Firewall appliance

o Manage, configure and maintain all Sonicwall appliances on the network to ensure that corporate browsing policies are adhered to

o Manage security policies to ensure threats from outside are kept at bay

o Manage, monitor and secure VPN tunnels on the KOFISI Wide Area Network

o Liaise with the supplier when need arises

o Ensure the equipment is on proper back-up system

· Internet Access

o Ensure the internet is always up and running and follow the right procedures whenever there is an outage from an ISP

o Monitor usage trends, analyze gateway reports to advice on overall bandwidth requirements

· User support

o Ensure all KOFISI machines are properly running and loaded with proper software

o Ensure that client on-boarding procedure is followed with regard to IT procedures

o Help troubleshoot and diagnose clients machines and advise on solutions if problem cannot be resolved

o Train Centre teams on basic IT set-up and troubleshooting procedures for clients within their centers

· Back-up

o Ensure regular back-up of all KOFISI machines is done per KOFISI policies and procedures

· Client on-boarding

o Ensure that all ICT requirements are met and the client is properly set-up to access all network resources necessary i.e. internet, phones and printer

· General support

o Advise KOFISI administration when acquiring new IT equipment and source for reliable suppliers

· Voice Over Internet Protocol (VOIP)

o Ensure the entire phone system is always up and running

o Directly responsible for any outages from local telcos i.e. liaise with support to troubleshoot and make sure service is restored ASAP

o Ensure configuration is done properly to accommodate SRST (Survivable Remote Site Telephony)

o Ensure the phone system is secure from any unauthorized access both from within and without the KOFISI Wide Area Network

o Directly manage the call manager in terms of any configuration to accommodate client on-boarding and exiting

o Liaise with the supplier in-case of any problem I cannot resolve on my own

· Switches and wireless access points

o Ensure the switches and access points are properly configured and secured

o Ensure the wireless is accessible by authorized persons only

o Ensure all appliances are on proper power back-up systems

· Power Backup

o Ensure all power backup systems are checked on an regular basis to ensure 100% uptime on all internet, network and access control equipment

· Website

o Basic knowledge on website design and maintenance - WordPress

· Network infrastructure

o Installation and termination of any new network infrastructure that might be required like Cabling,

Switches, Patch Panels

o Trace and fault finding on network infrastructure

Requirements

· Qualification & skills

o Fluent in French, Arabic and English

o Bachelor's degree in Computer Technology from a recognized institution

o Network mapping

o Interaction and configuration of Cisco systems and appliances (routing and switching)

o Basic troubleshooting

o Good knowledge of Cisco equipment

o Good knowledge of VLAN

o Well presented -presentable appearance, pleasant, maintains eye contact engagement and approachable

o Reliable and able to work over weekends and overtime when required

o Good communication and reporting skills

o Strong time management skills

o Excellent organizational, team and analytical skills

· Experience

o Desirable - at least two years' experience in the ICT industry

o Programming experience would be beneficial