It Analyst

Ajman, United Arab Emirates

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Support & Maintenace of T.T. infrastructure including telecommunications.
Implement technology-related processes, system and telecommunications.
Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
Responsible for daily backup and restores.
Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls and standards.
Perform routine daily clerical functions regarding integrity of computer systems.
Other duties as assigned
Support AV

Qualifications

Excellent organizational, follow-through, and communication skills
Exceptional problem resolution abilities
Strong guest interactions skills.
Strong technical background, with specific requirement as follows:
Detailed knowledge of operating systems including Win7
Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales and Catering
1-2 years experience in an IT role in a fast-paced luxury hotel/conference environment
Microsoft Certified Software Engineer
Understand of Cisco Netwoking Equipment
Understand of TCP/IP networks.

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