Job Description

Company Overview:

Brinks is a global leader in security-related services for banks, retailers, and a variety of other commercial and governmental customers. At Brinks, we are committed to providing top-notch solutions to our clients, ensuring their assets are secure, and their operations run smoothly.

Job Summary:

The IT Administrator is responsible for managing and maintaining the organization's IT infrastructure, ensuring the smooth operation of networks, servers, and systems. This role ensures security, efficiency, and accessibility of IT resources to support business operations and productivity.

Principal Accountabilities

Administer and maintain IT systems, including servers, networks, and databases.

Implement and enforce IT security policies to protect company data and systems.

Provide technical support and troubleshooting for hardware, software, and network-related issues.

Manage system updates, software installations, and patches to ensure optimal performance.

Monitor IT infrastructure, identifying and resolving potential risks proactively.

Oversee user account management, permissions, and access controls.

Maintain IT documentation, including configurations, procedures, and policies.

Ensure business continuity through data backup and disaster recovery strategies.

Collaborate with departments to address IT needs and improve operational efficiency.

Coordinate with vendors and service providers for IT procurement and maintenance.

Relationships

Key Data for Business Area / Role:

Overseeing IT infrastructure supporting daily business operations.

Ensuring system uptime and compliance with security protocols.

Managing IT assets, procurement, and lifecycle.

Supporting a workforce of 300+ employees across 6 locations

Printers are maintained and made available all the time

Key Internal Contacts:

IT Support and Infrastructure Teams

Operations and Facilities Departments

HR and Finance Teams

Senior Management and Business Unit Heads

Key External Contacts:

(e.g. government agencies)

IT vendors and service providers

Cybersecurity consultants

Regulatory bodies and compliance agencies

Software and hardware support teams

Context

(How the role will deliver)

At Brinks', everything we do is guided by our culture and core values. These core values govern their actions every day and reflect what is truly important to them as an organisation.

At Brinks', the goal is to provide a safe, professional and diverse work environment for their customers and employees. The following core values drive the organisation:

Safety, Continuous Improvement, Engagement, Customer Focus, Integrity, Diversity and Inclusion
By continuously pursuing improvement, they deliver consistent levels of quality through innovative technology, value-added solutions and streamlined operations.

Knowledge & Experience:

Bachelor's degree in information technology, Computer Science, or related field.

Minimum 4 years of experience in IT administration or network management.

Expertise in Windows and Linux operating systems, networking protocols, and cybersecurity.

Experience with cloud services (e.g., AWS, Azure, Google Cloud) and virtualization.

Familiarity with IT compliance regulations (e.g., GDPR, ISO 27001).

Strong understanding of enterprise software solutions and IT service management tools.

Experience in FortiGate firewall and Cisco switches

Competencies

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to multitask and manage priorities effectively.

Attention to detail and commitment to IT security best practices.

Strong documentation and process management abilities.

Ability to work independently and collaboratively within a team.

Business Success Factors

(these are the standard descriptor for each success factor)

Builds Organisation Capacity

Developing people to meet both their career goals and the organization goals. Build the correct organizational structure and identifies top talent to meet strategic goals.

Compelling & Open Communicator

Clearly and succinctly conveying information and ideas to individuals and groups: communication in a focused and compelling way that captures and holds others' attention

Building partnerships and working collaboratively with others to meet shared objectives; brings people together to leverage their diverse skills talents and knowledge.

Delivery Results

Translating strategic priorities into operational reality; aligning communication accountabilities; resource capabilities, internal processes and ongoing measurement systems to ensure that strategic priorities yield measurable sustainable results.

Has mastered the skills and knowledge required for the role.

Driving organizational and cultural changes needed to achieve strategic objectives; adopting new approaches to improve result by transforming organizational culture, systems and /or product/services; helping others overcome resistance to change.

Mobility to Perform Role

(travel required in the role).

Job Type: Full-time