Job Description

As an IT Administrator, you will play a crucial role in maintaining and enhancing our clients IT infrastructure. You will provide advanced technical support, troubleshoot complex issues, and ensure that all systems and applications are operating efficiently. Your expertise will help us deliver exceptional service to our clients and maintain the highest standards of IT performance.

Key Responsibilities:

Provide advanced technical support for hardware, software, and network issues.

Server and Virtualization Environment

Configure and Manage VMWare: Setting up VMware products, including ESXi hosts, vCenter servers, and related components.

Veeam Backup and Replications

Configure and Manage CCTV, Access Control, and IP PABX Systems

Troubleshoot and resolve complex IT problems escalated from Level 1 support.

Perform system administration tasks, including user account management, permissions, and access control.

Monitor and maintain IT systems, including servers, workstations, and network devices.

Assist with the setup and configuration of new hardware and software.

Provide training and support to end-users on new technologies and best practices.

Ensure compliance with company policies and industry regulations.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Minimum of 5 years of experience in an IT support role, with at least 1-2 years in a Level 2 or similar capacity.

Strong knowledge of Windows operating systems, and networking principles (TCP/IP, DNS, DHCP).

Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure) is a plus.

Proficiency in troubleshooting and resolving complex technical issues related to hardware, software, and network systems.

Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• IT Support: 5 years (Required)