It Admin Cum Customer Relation Executive

Sharjah, United Arab Emirates

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Key Responsibilities:

Act as the primary contact for customer calls, directing inquiries to the appropriate technical personnel.
Provide online software support to address customer queries promptly.
Maintain detailed records of customer calls and software support activities.
Prepare Quotes, invoices, and follow up on payments.
Coordinate Annual Maintenance Contract (AMC) renewals with customers.
Liaise with other departments when required.
Ensure timely and accurate resolution of customer inquiries and concerns.

Qualifications:

Bachelor\'s degree in IT, Computer Science, or related field.
Previous experience in customer-facing roles, preferably in IT support.
Strong communication, organizational, and multitasking skills.
Prior experience with POS (Point of Sale), accounting, or ERP (Enterprise Resource Planning) software.

Gender : Female (preferred) Job Type: Full-time

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