Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubais illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach clubs Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience.As part of The First Group, the regions pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubais finest.Join the dedicated team at The First Collection Business Bay, where hospitality meets opportunity in the heart of Dubai's lively Business Bay district. An inviting haven that blends sophistication with down-to-earth charm, The First Collection Business Bay delivers bespoke experiences, placing comfort and ease at the forefront of each guest experience.Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers the perfect base for business and leisure travellers to explore the City of Dreams. With distinctive dining choices and recreational amenities, such as a fully equipped gym, an inviting spa, and a rooftop pool, our immersive offerings aim to transcend traditional stays. Additionally, guests have exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah, making The First Collection Business Bay a dynamic and contemporary part of The First Group's expanding portfolio of upscale lifestyle hotels.As part of our team, you\'ll be immersed in an environment where sustainability is key, and every day brings new opportunities for growth and development. The IRD Supervisor is responsible for delivering exceptional service to all guests, effectively planning and organizing tasks, managing team members and supplies, and representing the company professionally.

• Direct and delegate tasks, providing clear instructions to the team during shifts.
• Train, motivate, and evaluate new and existing staff.
• Evaluate and adjust staffing requirements per shift to ensure optimal service.
• Check preparations before and during the shift to ensure readiness.
• Monitor task progress and delivery, ensuring quality standards are met.
• Supervise restaurant opening and closing procedures.
• Perform proper shift handovers to keep colleagues informed of important developments.
• Respond promptly to guest complaints and questions.
• Inform management of VIP guest visits.
• Promote up-selling and cross-selling among associates.
• Work closely with other departments to ensure tasks are completed efficiently.
• Maintain open communication with the kitchen about changes, dietary requests, and VIPs.
• Conduct daily briefings and allocate tasks, keeping accurate records.
• Ensure supplies and stock meet requirements, advising the restaurant manager on necessary materials.
• Handle menus properly, replacing damaged or outdated materials.
• Check bills, table progress, and wait times for food and drinks to prevent errors.
• Ensure all staff adhere to HACCP and hygiene standards at all times.
• Maintain awareness of health and safety requirements and ensure associates are informed.
• Collaborate with the F&B management team on new ideas and departmental improvements.
• Stay knowledgeable about all products to assist guests and staff effectively.

Desired Skill & Expertise

• A minimum of 2+ years of relevant experience is essential.
• Preferably experienced in high-volume food and beverage operations.
• Consistently provides excellent customer service to all guests.
• Skilled in planning and organizing tasks, personnel, and supplies.
• Exceptional interpersonal and communication skills.
• Proven experience in food safety and hygiene.
• Advanced customer service abilities.

The First Group