for Cisco IP Telephony Engineer (IPT Engineer)alignment and execution of strategic services related to engineering.
must establish a working Cisco UC Manager 10.x VOIP system while keeping in mind client requirements.
resolve problems through research, installation, customization, network administration and network management support,
responsible for the implementation and management of all aspects of a VOIP network infrastructure, which includes cabling, racking, LANs, WANs, WLANs and Network Security.
provide on-call operational level support for all facets of Cisco VOIP hardware and software.
deliver proof of concepts for emerging technologies.
Make recommendations and deliver them to both design and management teams.
must be part of a multi-discipline design team that assists in capacity planning of VOIP equipment and networks.
provide VOIP architecture and infrastructure designs for data centers and site deployments.
provide operational support for moves, adds and changes relating to service tickets.
responsible for opening and managing TAC cases and for rectifying user, VOIP or collaboration infrastructure problems.
provide technical support and examine the root causes of problems relating to a clients application, product and network incidents.
plan, install, configure, examine and maintain Cisco Call Manager products.
responsible for relevant documentation and must have deep knowledge of Cisco IP telephony technologies and solutions.
manage and update service requests to ascertain that contracted service levels are met, and they must handle IPT faults and projects.
play an active role in identifying and resolving client problems within contracted service levels and are involved with IPT installations and deliveries of IP Telephony projects.
responsible for overseeing developed software through its life cycle and must provide software and hardware testing with future IPT code releases.
develop and update IPT standards and configuration templates.
tracking bugs, vulnerabilities and IPT application exceptions.
take part in alert-based monitoring and offer expert-level support to production environments.
create detailed IPT applications for Cisco IPT, computer telephony, voicemail and voice conferencing.
responsible for guidelines, standards and configuration templates, and they must have expertise in developing IPT/ VOIP applications.
must ensure smooth integrations relating to MS Cisco IPT solutions.
well-versed with Unix/Linux environments and shell/Perl scripting, and they must be able to integrate Cisco IPT solutions into existing legacy systems.Education Qualifications
bachelors degree in Telecommunications, Electronics, Computer Science, Information Technology or some related field. hands-on experience in Cisco SIP call control, IP routing, VoIP deployments and SIP Trunking as well as knowledge of other relevant key concepts.Useful Certifications
Cisco IP Telephony CertificationCCIE certification in Cisco Telephony SuiteCCNP Certification in Telephony Suite, Cisco Voice / CCVP

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