1 Responsible for the performance of a dedicated team ensuring all standard and specifications are met in line with departmental KPIs.
2 Responsible for the packing of Buy-on-board items as per the standard packing list for out-bound flights.
3 Responsible for the reconciliation of the Buy-on-board service items from inbound flights and report flight-wise to cash team.
Discrepancies, if any are also to be reported to cash team.
4 Responsible for overseeing the full implementation of instructions and processes within defined area of responsibility ensuring that daily work schedules are completed in line with hours and flight activity, providing shift reports to line manager.
5 Update of records and paperwork to ensure that all manuals and airline documentation is up to date with latest amendments and changes. Ensure that due diligence paperwork and checks are completed and any necessary corrective action is followed up.
6 Ensure that company equipment and property is valued, maintained and looked after and any malfunctions are reported and followed up immediately.
7 Ensure that quality checks and regular inspections on final products are in place and documented to ensure that standards are met.
8 Support and guidance are demonstrated where necessary through leadership values to nurture and mould teams within the section.
9 Co-ordinate with all internal production and operational departments. Dedicated communication through notice boards and team briefs to teams to ensure that feedback, follow up and direction is given where required.
10 Prevent and where necessary, report, the misuse and breakage of airline equipments and company properties.