International Recruitment & Admissions Support OfficerReporting to the Regional Director, Student Recruitment, The International Enrollment and Admissions Officer, Africa is primarily responsible for supporting the team achieve, within agreed budgets, all recruitment targets from the designated territory and channels. In addition to supplying critical feedback for the further development of SGU initiatives and recruitment efforts.This position is located in Dubai, UAE working from the Healthcare Education Student Support Services (HESSS) Dubai office in Knowledge Park.Essential Functions

• Manage new student leads in Salesforce CRM, contact enquiring students and conduct effective lead qualification.
• Arrange meetings between qualified leads and the Regional Managers, Associate Directors and/or Regional Directors.
• Manage prospective students\' initial application process in the region, and in close association with the Recruitment and Admissions teams, ensure a smooth and efficient process at all times, via CRM.
• Help gather necessary information and application documentation.
• Maintain up-to-date student records in Salesforce CRM and other files as required and collaborate with colleagues in Admissions to effectively manage these records.
• Collaborate with colleagues in Operations and Marketing to organize effective student recruitment events, and webinars.
• Build strong relationships with SGU functional areas (admissions, sales, marketing, operations) to ensure the highest levels of customer service, efficiency and problem resolution.
• Collaborate with colleagues in TNE and Agent Relations to ensure smooth onboarding of new Agency and Affiliate partners.
• Support the growth of SGU\'s Agency and Affiliate network in the region, where required making visits to maintain relationships & establish new contacts.
• Deliver pertinent training to ensure agencies, affiliates and their staff are well-equipped to provide accurate advice to prospective students.
• As required, attend exhibitions and recruitment events, providing professional educational advice and counselling services to schools, agencies, parents and students. Counsel and meet parents/students and offer guidance to prospective SGU students. Conduct call-back calls to existing leads, cold calling of new leads and accurate reporting on CRM.
• Contribute to the recruitment team effort across Africa supporting in multiple channels as required.
• Work closely with all members of the International team to ultimately achieve and improve conversions and turn-around times in all main channels, achieving the main KPI of reaching personal goals and contributing to the overall team targets from all channels.
• Work in close partnership with all SGU\'s international regional recruitment teams to ensure collaborative management of agencies and schools to maximize global recruitment opportunities and share of best practices.

Essential Knowledge, Skills & Abilities

• Highly self-motivated, enthusiastic
• Results orientated and target driven
• Demonstrable sales and commercial skills
• Friendly, professional manner and appearance
• Able to work independently and as a team player, with a high level of initiate and professionalism
• Excellent communication and interpersonal skills.
• Ability to build connections and rapport with diverse stakeholders: internal and external.
• Meet deadlines, KPIs and thrive under pressure
• Experience working within an international environment
• Superior organizational and time-management skills
• Experience of working in Higher Education is ideal but not essential (example: Recruitment, Admissions, Administration

Qualifications

• Fluency in English language (both written and verbal)
• Diploma or degree education
• Demonstrable sales and commercial skills

Work Environment/Physical Demands

• This job is performed in a positive, creative and collaborate environment
• Position is based in Dubai
• Unsocial and weekend work required at certain peak periods.
• Ability to work early in the morning and/or late in the evenings as required, due to time zones
• Ability to travel if needed

Performance Measures (KPIs)

• Annual individual targets
• Agreed annual goals
• Effective lead qualification and consultation bookings
• Conversion improvement in completed conversations to booking consultations to application submitted

We Are\xc2\xb7 Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.\xc2\xb7 A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.\xc2\xb7 Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.\xc2\xb7 Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.\xc2\xb7 Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George\'s University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

St. George\'s University