Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Job descriptionWe are seeking a highly motivated and experienced Insurance Specialist with a background in kiosk operations to join our dynamic team. The successful candidate will be responsible for providing comprehensive insurance services, managing client relationships, and ensuring a seamless experience for our customers at our insurance kiosks.
What you will do
Insurance Services:
Assist clients with insurance policy inquiries, claims processing, and policy renewals
Analyze clients\' needs and recommend appropriate insurance products
Provide accurate and timely information on insurance products and services
Kiosk Operations:
Oversee the daily operations of insurance kiosks, ensuring they are fully operational and meet company standards
Manage inventory and supplies for kiosks, including marketing materials and insurance forms
Ensure kiosks are compliant with regulatory requirements and company policies
Customer Relationship Management:
Build and maintain strong relationships with clients, providing exceptional customer service
Address customer complaints and issues promptly and effectively
Conduct follow-ups with clients to ensure satisfaction and address any additional needs
Sales and Marketing:
Promote insurance products and services to potential clients
Identify opportunities for upselling and cross-selling insurance products
Participate in marketing and promotional activities to increase kiosk visibility and customer engagement
Training and Development:
Train and mentor new kiosk staff on insurance products, sales techniques, and customer service standards
Conduct regular training sessions to update kiosk staff on new products and regulatory changes
Required skills to be successful:
Detail-oriented and organized
Proactive and self-motivated
Strong problem-solving skills
Ability to work in a fast-paced environment
Team player with a positive attitude
What equips you for the role:
Education:
Bachelor\'s degree in Business Administration, Finance, or related field.
Professional insurance certifications are a plus
Experience:
Minimum of 3 years of experience in the insurance industry, with at least 1 year in a kiosk or retail environment
Proven track record in sales, customer service, and kiosk management
Skills:
Strong knowledge of insurance products and services
Excellent customer service and interpersonal skills
Effective communication and negotiation abilities
Proficiency in using insurance software and kiosk management systems
Ability to work independently and manage multiple tasks efficiently
Working Conditions:
Primarily based at insurance kiosks within shopping malls or other high-traffic areas
Flexible working hours, including weekends and holidays, as required
About Orient Insurance PJSC:Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.