Job Description

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.


Job description


We are seeking a highly motivated and experienced Insurance Specialist with a background in kiosk operations to join our dynamic team. The successful candidate will be responsible for providing comprehensive insurance services, managing client relationships, and ensuring a seamless experience for our customers at our insurance kiosks.




• What you will do
• Insurance Services:
+ Assist clients with insurance policy inquiries, claims processing, and policy renewals
+ Analyze clients' needs and recommend appropriate insurance products
+ Provide accurate and timely information on insurance products and services
• Kiosk Operations:
+ Oversee the daily operations of insurance kiosks, ensuring they are fully operational and meet company standards
+ Manage inventory and supplies for kiosks, including marketing materials and insurance forms
+ Ensure kiosks are compliant with regulatory requirements and company policies
• Customer Relationship Management:
+ Build and maintain strong relationships with clients, providing exceptional customer service
+ Address customer complaints and issues promptly and effectively
+ Conduct follow-ups with clients to ensure satisfaction and address any additional needs
• Sales and Marketing:
+ Promote insurance products and services to potential clients
+ Identify opportunities for upselling and cross-selling insurance products
+ Participate in marketing and promotional activities to increase kiosk visibility and customer engagement
• Training and Development:
+ Train and mentor new kiosk staff on insurance products, sales techniques, and customer service standards
+ Conduct regular training sessions to update kiosk staff on new products and regulatory changes

• Required skills to be successful:
• Detail-oriented and organized
• Proactive and self-motivated
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Team player with a positive attitude






• What equips you for the role:
• Education:
+ Bachelor's degree in Business Administration, Finance, or related field.
+ Professional insurance certifications are a plus
• Experience:
+ Minimum of 3 years of experience in the insurance industry, with at least 1 year in a kiosk or retail environment
+ Proven track record in sales, customer service, and kiosk management
• Skills:
+ Strong knowledge of insurance products and services
+ Excellent customer service and interpersonal skills
+ Effective communication and negotiation abilities
+ Proficiency in using insurance software and kiosk management systems
+ Ability to work independently and manage multiple tasks efficiently

Working Conditions:


• Primarily based at insurance kiosks within shopping malls or other high-traffic areas
• Flexible working hours, including weekends and holidays, as required


About Orient Insurance PJSC:


Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman and Bahrain.