Job Description

We are seeking a highly motivated and experienced Insurance Specialist with a background in kiosk operations to join our dynamic team. The successful candidate will be responsible for providing comprehensive insurance services, managing client relationships, and ensuring a seamless experience for our customers at our insurance kiosks.

Key Responsibilities:

• Insurance Services:
• Assist clients with insurance policy inquiries, claims processing, and policy renewals.
• Analyze clients' needs and recommend appropriate insurance products.
• Provide accurate and timely information on insurance products and services.
• Kiosk Operations:
• Oversee the daily operations of insurance kiosks, ensuring they are fully operational and meet company standards.
• Manage inventory and supplies for kiosks, including marketing materials and insurance forms.
• Ensure kiosks are compliant with regulatory requirements and company policies.
• Customer Relationship Management:
• Build and maintain strong relationships with clients, providing exceptional customer service.
• Address customer complaints and issues promptly and effectively.
• Conduct follow-ups with clients to ensure satisfaction and address any additional needs.
• Sales and Marketing:
• Promote insurance products and services to potential clients.
• Identify opportunities for upselling and cross-selling insurance products.
• Participate in marketing and promotional activities to increase kiosk visibility and customer engagement.
• Training and Development:
• Train and mentor new kiosk staff on insurance products, sales techniques, and customer service standards.
• Conduct regular training sessions to update kiosk staff on new products and regulatory changes.

Qualifications:

• Education:
• Bachelor's degree in Business Administration, Finance, or related field. Professional insurance certifications are a plus.
• Experience:
• Minimum of 3 years of experience in the insurance industry, with at least 1 year in a kiosk or retail environment.
• Proven track record in sales, customer service, and kiosk management.
• Skills:
• Strong knowledge of insurance products and services.
• Excellent customer service and interpersonal skills.
• Effective communication and negotiation abilities.
• Proficiency in using insurance software and kiosk management systems.
• Ability to work independently and manage multiple tasks efficiently.

Personal Attributes:

• Detail-oriented and organized.
• Proactive and self-motivated.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.

Working Conditions:

• Primarily based at insurance kiosks within shopping malls or other high-traffic areas.
• Flexible working hours, including weekends and holidays, as required.

Job Type: Full-time

Application Deadline: 26/07/2024