Job Description

What you will do


Inside Sales Engineer is the key role reporting to Inside Sales Engineer Leader. The Inside Sales Engineer- Security will be based in AUH and support the UAE customers by identifying the requirements from Field Operations, Telephone / Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio.


The ISS collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI's standards and specifications.

How you will do it


As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications.


You will handle Security (Service) system inquiries, follow up with the customers, build and maintains good relationships through Wholesale Distributors at all levels, and coordinates new and repeat sales to ensure 100% customer satisfaction and account retention.


Key aspects of the Inside Sales role are:

• Create proposal through CPQ / pricing tools / Service selection tool
• Partner with local area team for
+ Onsite asset counts/site details
+ Review and understand the PPM Reports and MRF for labor and material jobs
+ Guidance on pricing
+ Upsell opportunities
• Review for proposal prior to customer submission
• Review & approval of Order Receipt
• Outbound calling for follow up
• Capture & update all actions in SFDC
• Call/e-mail customers with outstanding / soon to expire proposals
• Review current / expiring contracts
• Review contract performance


You will participate with other regional sale colleagues in sharing marketing intelligence about product opportunities that will grow sales, submits orders and confers with Customer Service Representatives and coordinate with outside sales and demand planner for forecast orders and special pricing (SPR). You will prepare frequent reports by collecting, analyzing, and summarizing quotation information vs success ratio, market application trends


You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.


You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.


You will contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

What we look for

Required

• Bachelor's degree in Electrical / Electronics engineering or equivalent
• 3 Years minimum experience in sales/estimation in Security and Building Technology Industry
• Track record of over-achieving goals
• Strong knowledge of MS Excel & Word
• Quick quotation preparation skills.
• Technically strong in design & Estimation of CCTV, ACS, Gate barrier, ANPR and Physical security system.
• Demonstrated ability to influence account decision makers at key levels.
• Experience working with a CRM database
• Ability to rapidly build knowledge of Johnson Control's product lines, Axis, Pelco and Hanwha