Position Title: L1 Infrastructure Support Engineer Experience Level: 1-3 Years Location: [Abu Dhabi ] Employment Type: Full-TimeUAE With family BookRole Overview: We are seeking a proactive L1 Infrastructure Support Engineer to provide support for hardware, servers, and storage systems. The candidate should have a foundational understanding of IT infrastructure with experience in using key tools like SolarWinds, Dynatrace, ServiceNow, and Nexthink for monitoring and incident management.Key Responsibilities: 1. Monitoring & Incident Detection: - Monitor servers, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink. - Detect and respond to hardware and software alerts promptly. - Escalate issues to L2/L3 teams following standard procedures.2. Basic Troubleshooting & Incident Management: - Perform basic troubleshooting for hardware and system issues, using logs and system diagnostics. - Record incidents in ServiceNow, categorize, and escalate as needed. - Communicate incident status and resolution steps clearly to stakeholders.3. Infrastructure Maintenance & Support: - Assist with routine maintenance tasks like updates, backups, and health checks. - Support hardware and software installations and upgrades under L2 guidance. - Use Nexthink for deeper endpoint insights and health checks.4. Documentation & Reporting: - Maintain accurate documentation for infrastructure setups and troubleshooting processes. - Generate regular reports on infrastructure health and incident metrics.5. Collaboration & Communication: - Coordinate with L2/L3 teams to resolve issues efficiently. - Participate in team discussions to support continuous improvement.Required Qualifications: - Experience: 1-3 years of experience in infrastructure support roles. - Technical Skills: Basic knowledge of servers, virtualization, and networking. - Tools: Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow. - Problem-Solving: Effective troubleshooting skills for infrastructure issues. - Communication: Clear communication for technical and non-technical discussions.Preferred Qualifications: - Certifications like CompTIA Server+ or basic infrastructure certifications. - Experience with virtual environments and cloud-based infrastructure.