Job Description

Duties
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Assists patrons by providing information concerning available leisure activities, selling tickets, making reservations, and arranging for special accommodations required for tours, sporting events, theaters, and special events. Provides full assistance to individuals or groups planning travel including commercial transportation, hotel reservations, and other local services or information. Provides information to patrons on tour itineraries, train. bus, ferry schedules, train passes, boat cruises, camping locations, recreational parks, sight- seeing tours, shopping excursions, festivals, fairs, and cultural information. Ensures that fees are collected, receipts are issued and maintained, and revenue is accurate and appropriately processed. Works with base contracting office to develop a trips and tours contract with at a minimal, two local travel agents. Coordinates tour guide/escorts for tours. Prepares all materials needed for drivers, tour guides, and escorts for assigned trips. May occasionally perform escort duties. Maintains proper inventory levels on brochures, maps1 and flyers for customer availability. Obtain material from travel agent contract or develop locally with printing done by F.FSS contracted marketing office. Prepares end of month and other reports as directed the supervisor. Works with EFSS contracted marketing office, Public Affairs Office, and other venues to advertise tours. events, etc. Using concierge service, works with local travel agents, both contracted and non-contracted to assist customers with restaurants and hotel accommodations, car rental, group touring packages, etc. Completes all necessary phone calls and forms for booking reservations and ensure that the customers are advised of all pertinent information and procedures. Performs related administrative support duties. May work an uncommon tour of duty to include days, nights, weekends, and holidays. Operates government provided vehicles to transport participants to the gate for EFSS contracted trips and tours and/or transport customers directly to EFSS specific trips and tours, acting as a tour guide. Accompanies contracted tour guide on certain occasions as directed by the flight chief. Establishes a comprehensive volunteer program to support programming efforts. Has oversight of volunteers to ensure programs are run smoothly and in a professional manner. Provides information referral and concierge service on all available programs to include but not limited to, group tour packages, restaurant recommendations and reservations, tickets to sporting events, etc.



If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12648715



Requirements
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### Conditions of Employment


• This position requires the incumbent to complete a background investigation with favorable results.

### Qualifications


Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/31/2024



Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference



In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.



Qualifying Experience:

Possess experience in functions of the travel industry which demonstrate the following (1) A practical knowledge of the tour and travel industry (2) A knowledge of recreational activities, rules, and procedures, (3) The ability to plan and organize recreational activities for groups of people (4) The ability to manage a funds-generating operation (5) The ability to supervise employees. Possess knowledge of accounting principles and financial planning. Be able to deal with the public and be able to communicate effectively. Be well-organized, accurate, detail-oriented, professional and courteous. Requires driving license and willingness to operate 44 PAX bus (bus training will be provided if not already complete). Be approved for an official passport. Have basic computer experience. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI}. Be able to satisfactory complete a pre-employment physical.



You will be evaluated on the basis of your level of competency in the following areas:

### Education


Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.



FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.


### Additional information


• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.





• Benefits



Review our benefits
How You Will Be Evaluated
-----------------------------


You will be evaluated for this job based on how well you meet the qualifications above.


Your resume and supporting document will be evaluated against the qualifications of the position.



Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.



You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.



To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.


• Benefits



Review our benefits
• Required Documents


As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.


Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:




+ Resume



Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.



Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:




+ Cover Letter
+ DD-214/ Statement of Service
+ Diploma/ GED
+ Disability Letter (VA)
+ License
+ Other (1)
+ Other (2)
+ PCS Orders
+ Professional Certification
+ Proof of Marriage Status
+ Resume
+ Separation Notice (RIF)
+ SF-50/ Notification of Personnel Action
+ Transcript



As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
• How to Apply


To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.



The complete application package must be submitted by 11:59 PM (EST) on 12/31/2024 to receive consideration.



To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.



Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.



After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.



You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.



It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.



Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant



To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status



### Agency contact information


Shaw NAF HR Office
Email
20FSS.HRO@us.af.mil
Address
•Al Dhafra Community Services Flight•

•20 FSS/FSCN•

•504 Shaw Drive, Suite 2148•

•Shaw AFB, SC 29152-5028•

•US•
### Next steps


If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
• Fair and Transparent


The Federal hiring process is set up to be fair and transparent. Please read the following guidance.



+ Criminal history inquiries
+ Equal Employment Opportunity (EEO) Policy
+ Financial suitability
+ New employee probationary period
+ Privacy Act
+ Reasonable accommodation policy
+ Selective Service
+ Signature and false statements
+ Social security number request

Required Documents
----------------------


Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:



• Resume





Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.



Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:



• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript





As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.



NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Help
This job is open to
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• The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.

### Clarification from the agency


Please see the "Who May Apply" section under the Qualifications section.