Job Description

Infiniti Centre Host
Description :• Greet and welcome customers confidently and professional manner.


• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.


• Assisting the customers till a sales consultant becomes available.
• Contacting the customers after two days of their visit to ensure maintaining high level of customer service.


• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis.


• Create the lead in Salesforce and transfer to the sales consultant.


• Ensure all leads are converted and report to the manager.


• Creating Leads from Telephone Inquiries and send it to the Sales Team.


• To ensure all incoming calls gets answered within three rings.


• To ensure all calls will be transferred to the right person within 45 seconds.


• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
• Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.


• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report - (Daily)


• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report - (Every 15 days.)


• Support the Delivery in charge in conducting a physical stock check - (Weekly)


• Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)


• Support in keeping records of maintenance on the Fleet of Test drive vehicles.


• Preparation in support of test drives to Sales Executive's.



Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis


• Assist in obtaining the required maintenance and support suppliers.



Keep a stock inventory of supplies and report to line manager accordingly.



Qualifications :
• Bachelor's Degree or High School Diploma
• Experience in UAE will be preferred.
• Fluency in the English language. Speaking Arabic is an advantage.
• Knowledge of reception and office administration
• Excellent oral and written communication skills
• Computer proficiency
• Stress management skills.
• Time management skills
Organization : Vehicles - Infiniti Showroom Sales IREDI - Szr
Company Name : Arabian Automobiles Co LLC
Job Posting : Nov 11, 2024