Job SummaryJob will be responsible in representing the company by developing excellent customer relationships with all existing and potential customers through informative, efficient and most responsive services.The position requires a smart team player able to interact with all type of customers, deal with all behaviours in professional manner and have ability to cooperate with all departments.Job Responsibilities

• Assists and handle all walk-in customers (from inquiry stage to invoicing as a whole package)
• Provides a high level of customer service to ensure clients complete satisfaction.
• Reviews customer orders and drawings, provide price and create production orders.
• Pro-active actions and sales including tele-sales calling.
• Process orders/sample requests coming in via walk-in customer mainly
• Follow up orders, be sure that the customer get the fastest service, note and report any delay to the management.
• Carry out analysis of market, industries, type of application etc. and set recommendation accordingly.
• Develops relationships with customers, responding to their questions efficiently and courteously.
• Efficient communication with all staff regarding production, timing and customer updates.
• Applying cross sell strategy to improve the business
• Assists customer to fill comments form to get his / her feedback.
• Consults with the Management for matters related to customer service improvement.
• Achieving monthly sales target

Skills and Abilities

• Ability to plan, organize and manage multiple sales projects and set priorities.
• Skills in B2C and B2B
• Negotiation Power
• Good communication skills
• Commercial, Retail
• Extensive customer service experience

Edarabia