In Room Dining Order Taker

Dubai, United Arab Emirates

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Main Duties/Responsibilities:

Answer Room Service phone within 3 rings, using correct salutation and telephone etiquette
Take guests food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
Ensure accuracy of guest name and room number of each order for delivery
Anticipate guests needs, respond promptly and acknowledge all guests, however busy
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Access all functions of micros system in accordance to specifications.
Contact guests10 minutes after order is delivered to ensure guest satisfaction and to suggest additional orders; resolve any problem promptly
Organize, document and track pick-up of dirty trays/tables; direct staff as required to retrieve dirty trays/tables
Process all payment methods in accordance with Accounting procedures and policies
Complete designated closing reports in the Micros system

Candidate profile:

Minimum 1-2 years of experience as In Room Dining Order taker, preferably in luxury 5* hotel.
A total of 4-5 years Food and Beverage experience.
Able to work under pressure and manage stress.
Experience working in a multi-cultural environment.
Able to work with speed and efficiency throughout maintaining positive attitude.
Fluent in spoken and written English.
Knowledge of Micros system.
Intermediate level - Microsoft Office applications- particularly Excel and Power Point.

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