Job Description

A LITTLE INFORMATION ABOUT US!



Foods Connected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.



At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.



We're always keen to welcome talented individuals to join our expanding team in North America. So if you're driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we're looking for you!



The Implementation Manager will oversee and support the implementation of Foods Connected tools with our customers. This can be either Supplier Management & Quality Control tools or Trading & Planning tools, or a combination of all three. This would also include future areas of the business such as Trace Connected, Data Connected or any other new tools or functions we develop. Whilst working with a customer, the Implementation Manager will become an extended arm of our customers team to help and ensure we continue to keep their business ahead of the market.




IS THIS SOMETHING THAT INTERESTS YOU?



The Implementation Manager will oversee and support the implementation of Foods Connected tools with our customers. This can be either Supplier Management & Quality Control tools or Trading & Planning tools, or a combination of all three. This would also include future areas of the business such as Trace Connected, Data Connected or any other new tools or functions we develop. Whilst working with a customer, the Implementation Manager will become an extended arm of our customers team to help and ensure we continue to keep their business ahead of the market.



In this role, you will work with front-line users to understand their needs and ensure tools are configured accordingly. You will conduct business process analysis, gathering and documenting system requirements and business decisions. You will also assist with implementation tasks such as facilitating workshops, configuring & cleansing data, and supporting customers in their use of the system.



Openness to travel in this role, is key to successfully helping our clients solve their toughest problems and implement solutions to improve their operations.




RESPONSBILITIES:

Project Management:


• Collaboration with the Software Development Team and Head of Business to determine what will be included in the development plan for new business.
• Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones.
• Test new system developments, review, and recommend changes to development team.
• Development of strategies and structures from previous experience to help streamline Foods Connected processes and operations as the business grows.




Business Development:


• Ownership of client relationships from project conception through to project completion and future development.
• Identifying new opportunities within existing client portfolios.
• Development of the company's business development and sales strategy with key accounts.
• Leading Proposals / Statements of Work for core functionality.
• Assist the Business Development team with product demonstrations to new customers.
• Consults with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.




EXPERIENCE REQUIRED:


• Bachelor's degree in related field and 4 years relevant experience; or equivalent combination of education and experience.
• Previous experience in one or more of the following areas: audit, supply chain, technical & quality, or factory floor operations.
• Knowledge of software solutions utilised across the Food Industry.
• Microsoft: 365 Suite (Excel, PowerPoint, etc.)
• Displays integrity, ownership and ethics through accountability, reliability, and respect, setting high standards of performance for self and others.
• Listens empathetically, connects with candour, delivers effective information through all forms of communication.
• Identifies, targets, and strategically builds relationships including diverse perspectives to achieve goals.
• Maintains a high level of delivery and quality results while working with discipline and resilience.
• Acts in the best interest of others -- identifying needs and exceeding expectations.
• A technical and business curiosity and growth mindset that will lead to the creation of innovative solutions for continued organisational viability.
• Ability to obtain, analyse and synthesize information and develop go-forward strategies that align with the organisation's mission, priorities and goals.







BENEFITS:


• Competitive Base Salary
• Clear Career Progression
• Flexible Working Hours
• Generous Holiday Package - 25 Days + 10 Public Holidays
• Secure Company Hardware