Job Description

Company Name:

The Expert Advice.

Job Type:

Full-Time

Salary:

Competitive, based on experience

Language :- English & Malyalam Hindi.

Introduction:

Are you an experienced immigration professional with leadership skills? Join our dynamic team at The Expert Advice. where we provide high-quality immigration services to individuals and businesses. We are looking for a

Team Leader

with 2 years of experience in immigration to help guide and mentor a team of immigration specialists. If you are passionate about customer service, problem-solving, and team management, we want to hear from you!

Key Responsibilities:

Lead and Supervise a Team

: Manage a team of immigration specialists, providing daily direction and support.

Monitor Team Performance

: Ensure team members meet or exceed performance metrics, including case processing times, customer satisfaction, and error rates.

Offer Guidance and Support

: Provide training, coaching, and mentorship to team members, ensuring they understand immigration laws, policies, and procedures.

Resolve Complex Cases

: Take ownership of escalated issues and help resolve complex immigration cases.

Ensure Compliance

: Maintain a thorough understanding of immigration regulations, policies, and best practices to ensure team compliance with local and international laws.

Quality Control

: Conduct regular quality assurance checks on submitted applications, ensuring accuracy and completeness.

Customer Interaction

: Maintain excellent customer service by ensuring timely responses and effective communication with applicants, attorneys, or other stakeholders.

Process Improvement

: Identify and implement process improvements that enhance team efficiency and client satisfaction.

Requirements:

Experience

: Minimum of 2 years of experience in immigration services, handling visa applications, residency, work permits, or similar cases.

Leadership

: At least 1 year of experience in a supervisory or team leadership role, with proven ability to manage and develop teams.

Knowledge

: Solid understanding of immigration laws, policies, and procedures, and the ability to communicate complex information clearly.

Customer Focused

: Strong customer service skills, with the ability to resolve conflicts and handle difficult situations professionally.

Communication Skills

: Excellent verbal and written communication skills in [Language(s)].

Attention to Detail

: Strong organizational and multitasking abilities, with a keen eye for detail.

Tech-Savvy

: Familiarity with case management software and office tools (e.g., MS Office, CRM systems).

Problem-Solving

: Ability to think critically and find effective solutions in fast-paced situations.

Certifications

(if applicable): [Any relevant immigration certifications, e.g., ICCRC, AILA]

Preferred Qualifications:

Bachelor's degree in Law, International Relations, or a related field. Experience with specific immigration systems (e.g., USCIS, IRCC, etc.). Multilingual proficiency is a plus. Previous experience in an immigration BPO or call center environment is an advantage. Own Visa

Why Join Us?

Competitive salary and benefits Commission as well Professional development and training opportunities Collaborative and supportive work environment Work-life balance
If you are passionate about immigration law, have leadership experience, and want to make a real difference, apply today!

How to Apply:

Click the "Apply Now" button to submit your resume and cover letter. We look forward to hearing from you!

Company Overview:

Welcome to The Expert Advice, your premier destination for comprehensive immigration solutions on a global scale. At The Expert Advice, we understand that immigration is not just a legal process; it's a life-changing journey that impacts individuals, families, and businesses worldwide.

Working Hours: Monday to Saturday : 9.30 AM - 6.30PM

Sunday: Closed

Job Type: Full-time

Pay: Up to AED4,000.00 per month