Position Purpose
The Move One Immigration Coordinator is a senior member of the immigration team and is the primary point of accountability for Move One\'s immigration clients in their assigned destination.Responsibilities / Duties / Functions TasksCollection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team / Country Manager / Product Manager / Clients);Conducting bi-monthly staff meetings covering scheduling, training updates, and operational reminders, with all local Immigration staff, including phone meetings with any consultants in other cities;Ensuring that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements;Creating regular - monthly reports (for: invoiced services, new clients, service issues, staffing issues, feedback, other) for the Country Manager;Ensuring that Immigration staff complete any updated training programs by the assigned deadline;Collecting feedback on the vendors and reporting to the Country Manager of any service issues arising from those feedback reports;Collecting feedback from clients (Transferee, HR, RMC, other) and reporting it to the Country Manager and Key Account Manager, and recording it in V3;Meeting, as required, with representatives of the preferred vendors to ensure a positive working relationship;Ensuring that immigration templates, information in V3 and on Move One website is always up to date;Monitoring the holiday scheduling of Immigration staff to avoid staffing shortages;Assigning booked immigration services to an immigration Consultants;Immediately advising the client of any service related complaints, issues or challenges;Immediately notifying the Product Consultant, and Country Manager of any service issues or escalations brought to their attention by a client;Supporting the Immigration Consultants with guidance, advice, and training during the service;Monitoring the Immigration Consultants reporting in V3;Supporting local business development staff by attending meetings with potential clients as required;Creating and submitting operational reports and updates as required by the Country Manager, Key Account Manager, and Product Manager;Participating in bi-annual performance reviews of local Immigration staff;Participating in bi-annual Management Review meetings for their destination;Responding to client requests for rates or immigration information on the day received (within 24 hours the latest);Completing any client forms related to the service;Tracking upcoming expiration dates in viaRELO and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;Recording vital service related information in viaRELO, and monitoring data entered by Consultants (comments, statuses, time-tracker, costs, other fields, and closing jobs;Updating client specific information based on client alignment;Representing Move One at expat events in their location as needed;Work effectively as a team contributor on all assignments;Interact professionally with other employees, customers and suppliers;Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;Perform quality work within deadlines

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