Job Description

Position Purpose

The Move One Immigration Coordinator is a senior member of the immigration team and is the primary point of accountability for Move One's immigration clients in their assigned destination.



Responsibilities / Duties / Functions Tasks



Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.



Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team / Country Manager / Product Manager / Clients);



Conducting bi-monthly staff meetings covering scheduling, training updates, and operational reminders, with all local Immigration staff, including phone meetings with any consultants in other cities;



Ensuring that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements;



Creating regular - monthly reports (for: invoiced services, new clients, service issues, staffing issues, feedback, other) for the Country Manager;



Ensuring that Immigration staff complete any updated training programs by the assigned deadline;



Collecting feedback on the vendors and reporting to the Country Manager of any service issues arising from those feedback reports;



Collecting feedback from clients (Transferee, HR, RMC, other) and reporting it to the Country Manager and Key Account Manager, and recording it in V3;



Meeting, as required, with representatives of the preferred vendors to ensure a positive working relationship;



Ensuring that immigration templates, information in V3 and on Move One website is always up to date;



Monitoring the holiday scheduling of Immigration staff to avoid staffing shortages;



Assigning booked immigration services to an immigration Consultants;



Immediately advising the client of any service related complaints, issues or challenges;



Immediately notifying the Product Consultant, and Country Manager of any service issues or escalations brought to their attention by a client;



Supporting the Immigration Consultants with guidance, advice, and training during the service;



Monitoring the Immigration Consultants reporting in V3;



Supporting local business development staff by attending meetings with potential clients as required;



Creating and submitting operational reports and updates as required by the Country Manager, Key Account Manager, and Product Manager;



Participating in bi-annual performance reviews of local Immigration staff;



Participating in bi-annual Management Review meetings for their destination;



Responding to client requests for rates or immigration information on the day received (within 24 hours the latest);



Completing any client forms related to the service;



Tracking upcoming expiration dates in viaRELO and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;



Recording vital service related information in viaRELO, and monitoring data entered by Consultants (comments, statuses, time-tracker, costs, other fields, and closing jobs;



Updating client specific information based on client alignment;



Representing Move One at expat events in their location as needed;



Work effectively as a team contributor on all assignments;



Interact professionally with other employees, customers and suppliers;



Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;



Perform quality work within deadlines with or without direct supervision;



Skills



University degree or equivalent



Service industry work experience



Strong PC skills



Knowledge of local immigration/labor regulation is preferable



English language - advanced level



Work Requirement



Sophisticated manner (ability to relate to people, clients and staff, at all levels)



Strong service inclination and customer orientation



Ability to communicate clearly, concisely and with confidence (verbally and in writing)



Excellent listening skills



Strong analytical skills



Strong organizational skills



Strong supervisory and people management skills