Job Description

We have an immediate opening for an experienced HVAC Service Manager to lead our HVAC team in the installation, maintenance, and repair of clients' HVAC systems. As an HVAC Service Manager, you will routinely collaborate closely with repair and installation technicians, ensure customer loyalty, and maintain clear and concise communication with customers, vendors, and suppliers to provide accurate information on job or project status and needs.

Responsibilities

• Manage the HVAC maintenance and service team to ensure quality onsite.
• Field and dispatch service calls.
• Create service and maintenance schedules.
• Order and track materials required for quoted jobs and scheduled maintenance.
• Review, edit, and price service reports.
• Review and approve weekly time cards.
• Prepare new or renewal maintenance agreements.
• Communicate and provide updates to customers and project managers.
• Review technicians' work to ensure it meets established quality standards.
• Organize training and ongoing support for installation teams.
• Provide technical support for HVAC technicians.
• Comply with service standards, work instructions, and customers' requirements.
• Perform other tasks and responsibilities as required to maintain efficient department operations.

Qualifications

• Bachelor's degree in Mechanical Engineering or equivalent.
• Knowledge of the commercial HVAC market.
• In-field technician experience is a definite asset.
• Understanding of advanced principles of air conditioning, refrigeration, and heating.
• Possession of a UAE driving license.
• Excellent written, verbal, and interpersonal skills.
• Proficient in reading schematics and work plans.
• Ability to field after-hour calls if required.

Job Type: Full-time