:PRIMARY OBJECTIVE OF POSITIONTo achieve the hotels operating goals by maximizing employee productivity and wellbeing and achieve the hotels guest service objectives. In addition, the job incumbent pro-actively handles personnel administration, directs, and implements training programs, and human resources guidelines, polices and procedures in accordance with local laws, union agreements, the hotels guidelines and business plan, the Departmental business plan, as per the guidelines and service concepts.TASKS, DUTIES AND RESPONSIBILITIESMAXIMISE EMPLOYEE PRODUCTIVITY AND WELL BEING AND ACHIEVE THE HOTELs GUEST SERVICE OBJECTIVES\xc2\xb7 Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs.\xc2\xb7 Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need.\xc2\xb7 Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies.\xc2\xb7 Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner.\xc2\xb7 Assists Department Heads in recruiting activities.\xc2\xb7 Directs and co-ordinates responses to union, grievances, and employee complaints.\xc2\xb7 Ensures that employees are disciplined based on proper grounds and that proper documentation is maintained.\xc2\xb7 Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans.\xc2\xb7 Develops employees to maximize their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed.\xc2\xb7 Counsels employees, Department Heads and Supervisors on an ongoing basis.\xc2\xb7 Ensures compliance with Human Resources guidelines, policies, and procedures, as well as labour law, rules and regulations.\xc2\xb7 Maintains complete and accurate employee files.\xc2\xb7 Co-ordinates insurance, vacation, holidays, sick pay, etc. and honours requests.\xc2\xb7 Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques to maximise employee productivity and satisfaction.\xc2\xb7 Creates a positive work environment for all employees.\xc2\xb7 Determines and communicates standards of performance of employees.\xc2\xb7 Evaluates employee performance regularly.\xc2\xb7 Ensures disciplinary action is taken as required utilizing consistency, fairness, and respect.\xc2\xb7 Administers the employee newsletter.DIRECT AND IMPLEMENT TRAINING PROGRAMMES\xc2\xb7 Increases the consistency of customer service and supervisory leadership skills by utilizing training as a strategy to achieve customer service and operational goals.\xc2\xb7 Develops and implements strategies to achieve customer service goals.\xc2\xb7 Monitors the Customer Service Spirit STAR and all other hotel-based training, and proper follow-up, conducts training as required to ensure that all employees provide positive customer service.\xc2\xb7 Ensure that the required training programmes are conducted regularly.\xc2\xb7 Assist Department Heads to address departmental training needs, and to develop departmental training plans.\xc2\xb7 Informs employees on benefits, employee policies, etc.\xc2\xb7 Ensures that all employees attend mandatory training sessions and maintains documentation of their attendance.PERSONNEL ADMINSTRATION\xc2\xb7 Directs and co-ordinates performance appraisal activities in the hotel, to ensure employee satisfaction and compliance with law and cost control.\xc2\xb7 Assurance employees receive salaries on time.\xc2\xb7 Ensures that Department Heads conduct performance appraisals in a well-planned, professional, non-discriminatory way.\xc2\xb7 Conducts wage survey annually and recommends wage structure to Department Heads and Hotel Manager.SECURITY, HEALTH, AND SAFETY\xc2\xb7 Maintains a safe and secure environment for guests and employees.\xc2\xb7 Ensure that all employees follow safety rules and procedures.\xc2\xb7 Takes corrective action where required to improve safety of work areas.\xc2\xb7 Ensures that all potential and real hazards are removed.\xc2\xb7 Fully understands the hotels fire, emergency, and bomb procedures.\xc2\xb7 Ensures that all employees work in a safe manner that does not harm or injure self or others.\xc2\xb7 Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct are maintained by all employees.MISCELLANEOUS\xc2\xb7 Prepares and submits periodic reports to Department Heads and Hotel Manager to update them on corporate and governmental labour laws and practices.\xc2\xb7 Develops the departmental business plan.\xc2\xb7 Attends meetings and trainings required by the Hotel Apartment Manager.\xc2\xb7 Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.\xc2\xb7 Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel.\xc2\xb7 Continuously seeks to endeavor and improve knowledge of own hob function.\xc2\xb7 Is well updated on:- Hotel fire, bomb, and emergency procedures- Hotel health and safety policies and procedures- Hotel facilities and nearby sights of interest and importance (i.e hospitals, stations, tourist sights)- Hotel standards of operation and departmental proceduresRequirementsRequirements- Minimum 2 years of Hospitality/ Hotel Experience in the same field- Locally availableBenefits

• Visa

• Medical Insurance

• Air Ticket

• Paid Leave

Juma Al Majid Holding Group