PRIMARY PURPOSESupport in the coordination of all personnel functions including but not limited to, assisting with transaction processing,
employee benefits administration, maintenance of personnel records, and employee relations issues in order to assist
Dolphin Energy meet its human resources and overall business objectives. [Not translated in selected language]1) Act as a focal point between employees and HR when it comes to queries in the HR service area.
2) Coordinate and follow up with the Administration team on the status of the work permits, visas, etc... to update employees on their status and the requirements to proceed.
3) Assist in providing the legal function with any escalated employee legal issues to ensure that Dolphin Energy is safeguarded and protected.
4) Collect the necessary information from employees with regards to the medical health services and act as the point of communication between the business and providers.
5) Administer all medical health insurance (Enrolment/ Deletion or changes in coverage) related activities related to employee welfare (Health and Group life). Prepare the eligible active members list annually according to the HR policy and provide it to the provider to renew the annual coverage for members.
6) Liaise with Insurance companies in cooperation with Organization Development section
critical medical processes such as (processing overseas medical claims complications, critical illness and disability/death claims). Process according to company contracts and Abu Dhabi Health Authority regulations
7) Assist in drafting the communications which need to be prepared in order to update employees with any changes in HR procedures.
8) Collect the necessary information from finance with regards to transactions and disbursement of payments to update employees and answer any clarifications accordingly.
9) Address most employee queries related to HR Policies and Procedures and transfer more complex queries to HRBP Team.
10) Ensure that all employee documentation is maintained properly and kept updated in order to facilitate timely and easy retrieval of information.
11) Initiate PAF processing including promotion, salary adjustment, end of service, IDP milestone, activation and deactivation of allowances ensuring accuracy and adherence to set policies and processes.
12) Initiate processing of transactions regarding personnel affairs such as loans, medical claims, leaves, overtime, relocation, and other employee matters in order to provide and ensure a timely and accurate service.
13) Request Compensation team to Modify & amend any changes to employee forms, introducing new forms to facilitate smooth work flow in order to ensure all personnel records are adequately saved and easily retrieved whenever required.
14) Prepare employee related records / reports and ensure the information available on the system is accurate at all time to ensure all personnel files are in compliance with Dolphin Energy and labour law requirements.
15) Estimate and verify the required pension funds on a monthly and annual basis as well as preparing and verifying all documents related to pension payment and ensure the finance and Pension authority in the UAE are updated on any changes.
16) Monitor and report to the relevant Pension Authority all, marital status changes, terminations, retirements, deaths, divorces and changes in beneficiaries related to all eligible employees.
17) Enhance the current procedure followed for payment and verification of pension through collaborating with the Compensation and Policy Officer to ensure service improvement.
18) Verify payments made from each eligible employee on a monthly basis and monitor all pension related issues.
19) Improve services related to pension provided to our National and GCC employees and answer their queries.
20) Provide pension statements to eligible employees upon request and arrange payments in unusual cases whenever requested ensuring adherence to set policies and procedures.
21) Prepare monthly and annual reports to update and verify our database within the Pension Authority on a timely basis.
22) Manage the administration of employee demobilization processes, including assisting the employee to complete the demobilization formalities, calculating the end of service benefits, conducting exit interview and arranging departures.
23) Prepares final settlements calculations before obtaining the Finance management approval and ensure the proper entries posted in SAP system.
24) Prepare the annual payments based on eligibility and verify any applicable annual benefits and allowances for all Dolphin employees (Direct Hire, Fixed Term, Temporary and special contract employees) in UAE in accordance to the Dolphin policy and employment contracts and ensure all changes have proper supporting documents and reflected correctly through SAP System.
25) Prepare and renew contracts (Service Contractors & FTC Monthly) and amendment of terms in contracts.26) Generate various reports on employees' pension and final settlement intended for both internal as well external stakeholders as and when required.
27) Ensure SAP integrity by managing and tracking employee-driven changes in HCM (benefits, salary, and employee information), payroll memo preparation for finance as well as maintaining all employee personnel files and HR files.
28) Handle various monthly payment processing such as Overtime, Additional work days, Offshore allowance, travel claims etc. on a monthly basis.
29) Handle leave administration including sick, major sick and compassionate leaves with assistance from the Occupational Health Team and additional / Compensation leaves for Service Contractors.
30) Administer the recognition awards for employees ensuring adherence to set policies and procedures.
31) Perform other similar or related duties as required or assigned by the Head of HR Business Support.

Dolphin Energy