Primary Responsibilities:Grievance Handling:Receive, review, and respond to employee complaints and grievances related to workplace issues, harassment, discrimination, wage disputes, and working conditions.Investigate grievances, conduct interviews, and gather necessary information to resolve issues.Mediation and Conflict Resolution:Act as a mediator between employees and management to facilitate a fair resolution.Work with employees to reach settlements or solutions through discussions and mediation efforts.Documentation and Reporting:Maintain accurate records of grievance cases, actions taken, and their outcomes.Prepare detailed reports for senior management on the nature and outcomes of grievances.Compliance and Policy Review:Ensure that grievance handling is in line with company policies and legal regulations.Assist in reviewing company policies and procedures to prevent grievances from occurring.Training and Support:Provide training to staff on grievance procedures and conflict resolution.Offer advice and support to both employees and managers to prevent future conflicts.