Job Description

The HRMS & Operations Specialist will play a pivotal role in implementing the Human Resource Management System (HRMS), ensuring a seamless transition, effective integration, and training for HR team members and restaurant operations staff. This role is also responsible for managing key administrative processes such as passport control, Emirates ID (EID) management, leave management, flight ticket bookings, and compliance with UAE labour regulations. In addition, this individual will serve as the face of HR, fostering connections across office and restaurant operations, driving employee engagement, and enhancing the overall employee experience.

Support the implementation and deployment of the HRMS system, ensuring alignment with organizational needs and goals. Provide training and support to HR team members and restaurant operations staff to maximize HRMS adoption and utilization. Support and develop user manuals and training materials for end-users. Monitor the system's functionality and address any implementation challenges. Maintain and manage the HRMS to ensure data integrity post-implementation. Generate accurate reports to support strategic decision-making and compliance. Optimize HRMS features to improve workflows and operational efficiency. Act as representative of HR across office and restaurant operations, building meaningful connections with employees. Actively engage with employees at all levels to promote trust, transparency, and a positive work environment. Support and participate in employee engagement initiatives to boost morale and strengthen team collaboration. Act as a point of contact for employee concerns, feedback, and HR-related queries. Manage and oversee passport, EID, and leave management processes. Coordinate annual and emergency leave schedules in compliance with company policies. Arrange flight ticket bookings for employees. Streamline workflows for leave, passport, and EID management processes. Ensure compliance with UAE labour laws and organizational policies. Collaborate with cross-functional teams to align administrative practices. Act as a bridge between employees and management to enhance trust through transparent communication and processes. Maintain and update employee records, ensuring compliance with privacy and company policies. Support in organize and managing HR documentation, including employment contracts, visas, and onboarding/offboarding paperwork. Support onboarding processes for new hires, including ensuring all necessary documentation is completed and filed. Assist in creating, updating, and communicating HR policies and procedures to employees. Ensure employees have access to and understand company policies and procedures. Act as the point of contact for employees regarding HR queries and concerns. Escalate employee relations issues to senior HR team members when necessary. Assist with payroll processes by ensuring accurate tracking of employee data, such as attendance, leaves, and deductions. Collaborate with the HR team to address employee concerns. Generate regular reports on employee metrics such as attendance, turnover, and engagement, annual leaves, flight bookings, as required. Provide data and insights to support decision-making and HR strategy development. Assist in organizing wellness programs, team-building activities, and employee welfare initiatives. Provide administrative support for employee benefits programs, such as insurance and leave entitlements.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field.

Proven experience in HRMS implementation and management.

Strong interpersonal skills to build trust and connections with employees at all levels.

Excellent organizational and multitasking abilities.

High attention to detail in managing sensitive employee data.

Strong communication skills, with the ability to train and guide others effectively.

Problem-solving skills to address operational and implementation challenges.

Familiarity with UAE labour laws and compliance standards.

Preferred Skills

Experience coordinating employee welfare processes.

Knowledge of change management principles during system implementation.

Experience with employee engagement initiatives and activities.

Prior experience working in the food and beverage or hospitality industry is a plus.

Job Type: Full-time

Application Question(s):

* Do you have experience in HRMS implementation?