Overview:

• Ensure the daily cleaning and maintenance of all in and outdoor public areas of the hotel is carried out in a timely and efficient manner.
• Conduct daily briefing with the team to ensure the team has all the updated and correct information to carry out their duties.
• Ensure all departmental tools and equipment are maintained and functioning properly.
• Carry out inspections of all the hotel areas to ensure that the standards of cleanliness are kept.
• Ensure all team members adhere to health and safety standards.
• Ensure all team members are trained and introduced to their duties as per hotel standards and policies.
• Report all maintenance complains and follow through until completion.
• Keep the Housekeeping Manager/Head Housekeeper informed about any guest complain, property damages or pending maintenance etc.
• Identify training needs within the department and responsible for training staff.
• Responsible for ordering, stores and maintaining the stock level in all pantries.
• Flexible to work in all areas and all shifts.
• Recommend changes to the standards and training needs on an ongoing basis.
• Maintain current and thorough knowledge of all housekeeping systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls.
• Solve employee grievances.
• Perform Room allocations.
• Perform Room inspections.
• Prioritize arrival rooms.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Management of lost property for the hotel.
• Complete knowledge of room types, layouts and facilities.
• Manage storage areas.
• Maintain adequate stock levels and conduct OS&E inventory on monthly basis.
• Complete stock takes as required.
• Maintain stock levels.
• Conduct shift briefings to ensure hotel activities and operational requirements are known.
• Recycle and enforce cost saving measures to staff.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform other duties as requested by the senior management.

:

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

KEY RESPONSIBILITES

• Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis.

• Maintain a current and thorough knowledge of all housekeeping systems.
• Assign tasks/rooms to the Housekeeping staff and show presence on the \xe2\x80\x98floors\xe2\x80\x99.
• Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
• Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
• Open and close the shift and ensure effective shift hand over.
• Prioritise arrival rooms.
• Liaise with Front Office for guest and hotel requirements.
• Ensure guest valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Manage lost property for the hotel

Desired Skill & Expertise:

• Minimum 2 years experience in the same role in a 4/5* hotel.
• Friendly, polite, and courteous nature.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to work well under pressure in a fast paced environment.
• Flexibility to respond to a range of various work situations.

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