• To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
• To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
• To supervise that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules.
• To make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance.
• To follow up on the out of service rooms.
• To follow up appropriate stock level for the smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
• To ensure proper linen supply for the designated floors.
• To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To have a complete knowledge of chemical products and their proper and economical use.

• To ensure the strict control of room keys and section keys.
• To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
• To assist in implementing Focus and other financial procedures.
• To respect Lost and Found procedures.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the Executive Housekeeper or Assistant for advice in serious cases or if an approval is required.
• To report all guest comments or complaints.
• To handle guest requests and to follow up Guest History records.
• To follow up daily check lists.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.
• To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
• To attend a daily line up briefing with the Housekeeping, Laundry and Public Area team to recapitulate tasks and activity.
• To share daily activity highlights with the Executive Housekeeper / Assistant, including internal and external guest opportunities.
• To provide and ensure a proper use of the telephone etiquette as per Sofitel standards.
• To develop ambassador motivation and performance through daily trainings and regular refresher courses.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Executive Housekeeper / Assistant.

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