Company DescriptionAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.PURPOSE OF POSITIONTo provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation.KEY ROLES & RESPONSIBILITIES
Manage and supervise all tasks of his/her staff
Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
Supervise public areas
Ensure that guest supplies are replenished
Ensure guests' requests are promptly and courteously met
Report damage or malfunction in hotel rooms using P.M.S system
Maintain equipment in proper state of cleanliness and repair
Maintain a section floor report
Conduct daily briefings with staff at floor level
Conduct regular room checklists
Report unusual behavior/activities on floors to Assistant Housekeeping Manager
Record room status in allocated section accurately
Comply with hotel's health, safety and hygiene policies
Attend meetings and training sessions as required
Fully understand the difference in guest levels (VIP) and in room categories
PERSONAL ATTRIBUTES
Good reading, writing and oral proficiency in English
Must be well presented and professionally groomed at all times
Strong interpersonal skills and attention to detail
Must have good leadership skills and training skills
QualificationsQUALIFICATIONS
Degree from School for Tourism & Hotel Management
EXPERIENCE
Minimum 3 years experience in a similar capacity in the hospitality industry