Job Description

Overview:

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai's illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club's Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience.

As part of The First Group, the region's pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai's finest.

Join the dedicated team at The First Collection Business Bay, where hospitality meets opportunity in the heart of Dubai's lively Business Bay district. An inviting haven that blends sophistication with down-to-earth charm, The First Collection Business Bay delivers bespoke experiences, placing comfort and ease at the forefront of each guest experience.

Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers the perfect base for business and leisure travellers to explore the City of Dreams. With distinctive dining choices and recreational amenities, such as a fully equipped gym, an inviting spa, and a rooftop pool, our immersive offerings aim to transcend traditional stays. Additionally, guests have exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah, making The First Collection Business Bay a dynamic and contemporary part of The First Group's expanding portfolio of upscale lifestyle hotels.

As part of our team, you'll be immersed in an environment where sustainability is key, and every day brings new opportunities for growth and development.
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The Housekeeping Supervisor will play a key role in ensuring the cleanliness, orderliness, and overall guest satisfaction in the hotel's guest rooms and public areas. This position requires strong leadership skills, attention to detail, and the ability to effectively manage a team of housekeeping staff.• Supervise and coordinate the activities of the housekeeping team, including room attendants, and laundry staff.
• Assign duties and inspect work to maintain the highest standards of cleanliness and hygiene throughout the hotel.
• Train and develop housekeeping staff in cleaning techniques, safety procedures, and guest service standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
• Monitor inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
• Address guest inquiries, concerns, and requests promptly and professionally, ensuring exceptional service delivery.
• Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless operations and timely resolution of guest-related issues.
• Report and follow up on maintenance requests and repairs needed within guest rooms or public areas.
• Assist in the implementation and enforcement of housekeeping policies, procedures, and quality standards.
• Conduct performance evaluations and provide feedback to housekeeping staff, recognizing and rewarding exceptional performance and addressing performance issues as necessary.


Desired Skill & Expertise:
• High school diploma or equivalent (Hospitality-related certification or degree is a plus).
• Proven experience as a Housekeeping Supervisor or in a similar supervisory role within a hotel or hospitality environment.
• Thorough knowledge of housekeeping procedures, cleaning techniques, and quality standards.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and a commitment to delivering high-quality service.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Proficiency in housekeeping management systems and related software.
• Knowledge of health and safety regulations and practices.
• Flexibility to work shifts, including weekends and holidays.