Over the past two decades, The First Group has forged a reputation as one of the hospitality industry\xe2\x80\x99s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary .Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection\xe2\x80\x99s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city\xe2\x80\x99s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world\xe2\x80\x99s most exciting metropolis. The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas meet the hotel\xe2\x80\x99s cleanliness and quality standards. The supervisor leads and motivates the housekeeping team, coordinates cleaning schedules, and conducts inspections to maintain the highest levels of guest satisfaction.

• Supervise and lead the housekeeping staff, providing guidance, training, and support to ensure efficient and effective performance. Conduct regular team meetings to communicate goals, updates, and expectations.
• Coordinate and assign daily cleaning tasks and projects to the housekeeping team. Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained according to the hotel\xe2\x80\x99s standards.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, functionality, and adherence to hotel standards. Address any deficiencies and ensure prompt resolution.
• Assist in creating and managing the housekeeping staff schedule to ensure adequate coverage during peak times and efficient operation during off-peak hours.
• Monitor the usage of housekeeping supplies and amenities. Ensure timely replenishment and assist in ordering supplies as needed. Maintain an organized inventory of cleaning products and equipment.
• Respond promptly and professionally to guest inquiries, requests, and complaints related to housekeeping services. Ensure that all guest concerns are addressed and resolved to their satisfaction.
• Train new housekeeping staff on hotel procedures, cleaning techniques, and safety protocols. Provide ongoing coaching and development opportunities for the team to enhance their skills and knowledge.
• Ensure that all housekeeping staff adhere to safety protocols, including the proper handling of cleaning chemicals and equipment. Promote a safe working environment for all employees.
• Work closely with other hotel departments, such as maintenance and front desk, to coordinate activities and ensure seamless guest service. Communicate any maintenance issues or guest concerns to the appropriate department.
• Maintain accurate records of housekeeping activities, including room status, cleaning schedules, staff attendance, and inventory levels. Provide regular reports to the Housekeeping Manager.

Desired Skill & Expertise

• Previous experience in housekeeping, with at least 2-3 years in a supervisory or leadership role, preferably in a hotel or resort setting.
• Strong leadership and organizational skills, excellent communication abilities, and a keen eye for detail. Proficiency in using housekeeping management software or similar systems.
• Ability to address and resolve guest issues, staff concerns, and operational challenges with efficiency and professionalism.
• Ability to perform light physical tasks, such as walking, standing, and lifting up to 25 pounds.
• Flexibility to work various shifts, including weekends, holidays, and evenings as required.

The First Group