Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionThe Housekeeping Runner is responsible for maintaining the housekeeping stores, replenishing floor pantries, delivering guest requests, and ensuring that all public and back-of-house areas are well-stocked and organized. The role requires strong attention to detail, excellent organizational skills, and the ability to handle and transport heavy loads efficiently. The Housekeeping Runner also assists with mini bar item inventories, restocking pantries, and supporting the housekeeping team in providing a seamless guest experience.ResponsibilitiesDepartmental:

• Stock Management: Receive and store housekeeping supplies in the appropriate areas, ensuring that stock levels are maintained and organized according to FLHSS&E standards. Notify the supervisor of low stock levels.
• Pantry Maintenance: Refill guest supplies, linens, and mini bar items in floor pantries daily, ensuring that all items are stocked according to par levels.
• Guest Deliveries: Deliver guest requests such as extra beds, baby cots, and other special items to guest rooms promptly and with the highest level of service. Ensure proper presentation and adherence to Mandarin Oriental standards.
• Item Removal: Remove soiled linens, towels, extra beds, baby cots, and special request items from guest rooms and pantries, placing them in the appropriate storage areas without causing damage.
• Inventory & Restocking: Conduct mini bar item inventories and restock pantries with water bottles, bathroom amenities, and other guest supplies as needed.
• Room Preparation: Assist in placing missing items in guest rooms, updating traces, and fulfilling special requests before rooms are inspected.
• Housekeeping Support: Assist Room Attendants with tasks when needed and perform additional duties as assigned by the Executive Housekeeper or Assistant Executive Housekeeper.
• Standard Adherence: Follow all MOQA, LQE, LQA, Forbes, and FLHSS&E standards at all times, ensuring that all tasks are performed safely and efficiently.

Colleague Relations:

• Team Coordination: Work closely with the housekeeping team to ensure that all public and guest areas are well-maintained and stocked. Communicate effectively with colleagues and supervisors to ensure smooth operations.
• Training & Development: Participate in all required training sessions and stay updated on new housekeeping procedures and standards.

Guest Relations:

• Guest Interaction: Respond promptly and courteously to any guest requests or inquiries related to housekeeping services, ensuring that all interactions reflect the luxury standards of Mandarin Oriental.
• Service Excellence: Deliver all guest-requested items, such as extra beds, baby cots, and additional amenities, with attention to detail and a commitment to exceeding guest expectations.
• Problem Resolution: Address any guest concerns or complaints regarding housekeeping services in a professional and empathetic manner, escalating issues to the supervisor when necessary to ensure timely resolution.
• Confidentiality & Privacy: Respect and protect guest privacy by adhering to the Do Not Disturb policy and handling guest belongings with care and discretion.
• Personalized Service: Take note of guest preferences and special requests, ensuring that these are communicated effectively to the rest of the housekeeping team to enhance the overall guest experience.

Skills and QualificationsEducation & Certificates

• Minimum: Senior High School Diploma or equivalent.
• Preferred: Vocational Diploma in Hospitality or a related field is an advantage.

Experience

• Minimum of 1 year of experience working in a luxury hotel environment, preferably in a housekeeping role.
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.

Technical Skills

• Proficiency in using housekeeping management systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office for inventory management and reporting.
• Strong organizational skills with the ability to manage multiple tasks efficiently.

Communication and Language skills

• Clear and effective verbal and written communication skills in English are required.
• Proficiency in Arabic or other languages is an advantage.

Behavioral Skills

• Ability to handle heavy loads and perform physical tasks efficiently.
• Exceptional attention to detail and organizational abilities.
• Flexibility to work various shifts, including overnight, weekends, and holidays.
• Professional appearance and demeanor.

Apply NowFirst Name (required) 0e184431Last Name (required) ab78fb78Email (required) 17a7305bApply Please wait... DoneThank youJoin our Housekeeping team! We're seeking dedicated Housekeeping Attendants to contribute to our exceptional guest experience.An ideal candidate must have a previous work experience in Housekeeping department in a luxury hotel environment.We are seeking a dedicated Public Area Supervisor to join our team. As a Public Area Supervisor, you will be responsible for managing and maintaining the company's uniform inventory, ensuring that employees are properly outfitted and that uniforms...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 0bab44c4Last Name (required) 8b4b7786Email (required) df4d9c24Job Alert ec36f295Departments 77502e29 Departments fa40100fCategories 63d2c753 Categories 6190c51eHotel/Offices 5a197e9b Hotel/Offices 1808a311Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental