Position Overview

Who we are

Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

Reference 2023-4213

Your future, our legacy

Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Housekeeping

Job Title

Housekeeping Order Taker

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Order Taker you start a unique opportunity to become celebrated as the very best in your field. You\'ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you\'ll get

As a Housekeeping Order Taker at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you\'ll do

You\'ll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing of the Housekeeping Office operations to ensure our guests receive nothing but the best experience.
• You will provide administrative assistance, including emails, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining departmental record logs.
• You will ensure that all calls and requests are actioned and completed as per standards.
• You will log and action all maintenance, PPM, marble polishing, pest control and carpet shampooing.
• You will ensure that all keys and work mobiles are inventoried and signed in and out daily.
• You will complete inventories of all Housekeeping amenities and cleaning supplies and arrange orders as required.
• You will update VIP, occupancy, special requests with all housekeeping team.
• You will prepare and update housekeeping assignments as required throughout the day.
• You will follow up on arrivals and departures and update Housekeeping team accordingly.
• You will ensure that all Lost and Found is logged and stored as per policy and procedures.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Order Taker you\'ll have the opportunity to bring these to life and continue to create our legacy.
• You will be motivated, passionate and committed.

The items shared are the essence of a day in the life of a Housekeeping Order Taker but we\'ll make sure you are provided with specifics on how we care for our hotel.

What you\'ll bring

• You will bring your unique personality and passion to the role and the team.
• You have a talent for problem solving, attention to detail and ability to quickly adapt to a constantly changing environment.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS and be computer literate.
• You will be able to comprehend payroll and purchasing systems to update as necessary.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will be organized, articulate and adaptable.
• You will have a least one year\'s experience in a similar position in a luxury 5 star brand, with some pre-opening experience. Middle East experience would be advantageous.
• You will have a high school education and bring your past experience working for luxury hotels.

Position location

Job Location

United Arab Emirates

Location

Dubai

Dorchester Collection