Job Description

At Ajman Hotel managed by Blazon Hotels, we focus on attracting and retaining people with a strong sense of leadership and passion. We are dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us, and we always provide opportunities to help them further develop their skills, their goals, and their long-term career success.

Position: Housekeeping Order Taker

Location: Ajman

Job Role Summary:

Maintain complete knowledge of:

• All hotel room types, numbers/names, layout, appointments, amenities and locations.
• Housekeeping services available for guests.
• Available laundry/dry cleaning services and hours of operation.
• Meet with the Housekeeping supervisor/departing supervisor to review business status and follow up actions.
• Access all functions of computer system by departmental specifications.
• Set up work station with necessary supplies, and maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Print designated reports and distribute them accordingly.
• Update room status report by departmental procedures.
• Contact the floor supervisor to resolve floor discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
• Document pertinent information in the departmental log book.
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Inventory and management of stock control.

Job Type: Full-time

Experience:

• Housekeeping Order Taker: 2 years (Required)
• Housekeeping Coordinator: 2 years (Required)