Housekeeping Executive

Dubai, United Arab Emirates

Hyatt Centric Jumeirah Dubai

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Job Description

Summary

Administration

the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
in the preparation and updating of the Housekeeping Departmental Operations Manual.
regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Housekeeping Manager.
and updates the Communications Log Books.
monthly activity reports.
and maintains equipment maintenance reports and records.

Customer Service

Housekeeping Team Leaders and Housekeeping Hosts deliver the brand promise and provide exceptional guest service at all times.
Housekeeping Team Leaders and Housekeeping Hosts also provide excellent service to internal customers as appropriate.
all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
positive guest and colleague interactions with good working relationships.

Operational

inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc and report to the Housekeeping Manager.
the Housekeeping Manager to requisite for supplies as required for Housekeeping.
out inventory-taking of supplies and operating equipment as required by the Finance Department.
any pest-control issues to the Housekeeping Manager.
regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
no defect or dirty rooms are sold to a guest.
the proper handling and control of lost and found items.
frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Assistant Manager and/or Housekeeping Manager.
all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
to the results of the Consumer Audit and ensures that the relevant changes are implemented.
closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Housekeeping Team Leaders and Housekeeping Hosts work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
daily operation runs smoothly.

Qualifications

Minimum 2 years\' work experience as Team Leader - Housekeeping or 1 year as Housekeeping Executive. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Good problem-solving, administrative and interpersonal skills, communication and customer relations skills are necessary..

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